Experience Mapping April 6, 2009
Posted by cdh263 in : Outside inspiration , trackbackCynthia Hilmoe
Someone had told me last December to map user experience to help me clarify what I was going to make for my Thesis Project. I had in mind a system of toys, apparel, do-it-yourself kits and an online portal to help encourage kids to connect with Mother Nature. I got it: You need to map or anticipate user experience, but what did that really mean? I hadn’t seen any good examples at ITP (that’s not to say there is no good experience mapping/planning going on), only heard this advice.
An outside critic at Thesis Class referred me to two great articles. I recommend them to anyone who is interested in experience mapping and modeling as techniques used in service design projects. The first presents a model-based procedure for transitioning from analyzing precedents to synthesizing a preferred state or design. The second article provides a universal framework for analyzing and describing a product/service experience cycle. Digital copies are hard to find. Look in the ACM Digital Library from here.
Dubberly, Hugh and Shelley Evenson, May/June 2008, Interactive Magazine, The Experience Cycle
Dubberly, Hugh and Shelley Evenson, RIck Robinson, March 2008, The Analysis-Synthesis Bridge Model
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