Observation Assignment:
1.counting daily uses
iPod user: move their fingers on the scroll panel
subway ticket : swipe the card on the machine
elevator: use the button to indicate the floor.
Palm: use the pen tool on touchable screen to write and select the options
2. in depth observation
NYU student ID swipe action
SETTING : a digital swipe machine
PHYSICAL ORIENTATION: people walking pass the machine and sometimes have to stop in front of it.
PHYSICLLY DO :
first: take our the card
second: flip one or two times to figure out which side is the right one.
third: insert the card
fourth: may be able to walk through or have to try again on the other side.
total: could be 4 steps or more.
＊missunderstanding of using the NYU ID in comparison to subway card is debilitating user's effort.
＊the illustrated instruction doesn't fully give a clear direction to the user
Comments
This is perhaps the cutest cartoon I have ever seen.
Posted by: Tamara | October 18, 2006 07:46 PM