Todd’s ear is a great filter. Our conversation with Todd cleared some fog from the room. Before we left him to go home for the night, we made plans to meet today in the lounge on Wednesday to plan what we thought should be the observation part of our assignment. There was some discussion that perhaps we were putting the cart before the horse. We were all set to create this solution, an adaptation of something that would assist people who needed to make decisions, but we hadn’t done the homework of observing people in the decision-making moment. We decided to take a step back and really try to see people in this “divining” process of seeking an answer.


Since decision-making is an internal process (unless the subjects are part of a group decision), we decided to create the situation to observe. (Warning: you are now entering the dreaded Market Research Model.) Maybe a good way to find out if people would appreciate an improvement in decision assistance is to put them in that situation, give them some assistance, and ask them about the experience, taking chance into consideration.
We composed a script of questions (Asking the Oracle) that would standardize the response structure. Tripod, camera and script in hand, we captured innocent guinea pigs from the student lounge for our research needs. Everyone was willing. Some had not heard of the I Ching. Others had, but knew nothing. Still others knew it and were excited about the possibility of casting coins for their fortune. Leah and Yan Yan were dual hosts of our decision-making talk show. I was cameraman. We took turns explaining the history, nature, and rules of casting and let people embrace the process.

Observing people as they experienced this revealed only a few things. They had varying and unusual casting styles. Some took more time to hold the coins and cast decisively (casting clip link). After the casting, the reading of the I Ching response happened in different ways. Some people glanced at the title and first paragraph, then assessed the meaning immediately. Others took a full 2-3 minutes to examine the response, nodding their heads and smiling in agreement in parts (reading clip link). The last questions were deliberately worded to be open ended, so participants could have more of a discussion on how they perceived the whole experience. Most liked it, but some took it as a serious consultation when others treated it as more of a Magic Eight Ball experience.
Our script of questions (Asking the Oracle) added more depth to our observations:
What was the nature of your question? Serious or not-so-serious?
Some asked questions with little real significance, others took the opportunity more seriously. The ones who asked more serious questions were generally more pleased with their answers. They read the answers thoroughly.
Did you find the process too time-consuming?
Most said it was not too time-consuming, although the reading of long text could be tedious.
Was the answer clear? Or confusing?
Often, people were disappointed that there was no definite yes or no presented in the answer, but they did not find the answers confusing.
Does “chance” play a role in some decisions?
Everyone said chance played some role in decision (I think), but some people considered chance a much bigger element in decisions.
Did the I Ching’s answer help you make your decision?
Overall, most people thought the answer helped them make the decision, but some thought the I Ching’s response just confirmed how they already felt. More often, these people considered chance a secondary element in decisions and they were also the ones who asked the not-so-serious questions.
Please describe your experience with this whole process:
The range of opinion ran from fine-but-a-parlor-game to I-can’t-wait-to-do-it-again.
All of us were so caught up in the process of research that we hadn’t actually had the time to determine what we had seen as a group. That would happen tomorrow (After the Pcomp lab practical was completed).