Setting up the Spotter has been very difficult and disappointing experience. Prior to contacting Quirky, I spent some time attempting to find the solution on the web. The issue was that I could not get the Spotter to connect to the wifi, at least that is what I assumed because it did not really give me a clear indication what the problem was. I followed the step by step process, and when I reached the step that asked me to place the Spotter against the face of my cellular device for activation, I was welcomed with an error message.
Initially I attempted to try the spotter device on different wifi connections. I attempted two different apartment connections, and two ITP wifi connections. After four attempts each on multiple days, each tried over and over again through out the day, I was able to assume that the wifi was not the issue.
I then visited the website and looked at the help posts created by Quirky. They suggested that the issue could have been how bright the room was. I was advised by the Quirky site to go to a dark room, cup my hands over the device to ensure darkness, take out the batteries, use the wall plug, and then try pairing the device repeatedly.
This also did not work. Even though it shouldn’t have, each attempt caused me to become more and more anxious, causing me to have a very negative emotional reaction with the product. I was too embarrassed to contact Quirky directly at that point.
I don’t usually become anxious when using a product, but in those moments I realized that unfamiliar technology can actually cause harm. Designing for a select spectrum of users can actually leave the remainder of the users in a very bad emotional head space. This is why it is important to find a way to clarify who the intended users should be. Even if the product is not designed for people who may be unfamiliar with the technology, they should be taken into account, leaving them with a way to walk away from the brand happy, and not upset.