{"id":16258,"date":"2014-12-02T14:24:37","date_gmt":"2014-12-02T19:24:37","guid":{"rendered":"https:\/\/itp.nyu.edu\/opportunities\/?p=16258"},"modified":"2014-12-02T14:24:37","modified_gmt":"2014-12-02T19:24:37","slug":"job-interactive-gallery-technology-manager-cooper-hewitt-museum","status":"publish","type":"post","link":"https:\/\/itp.nyu.edu\/opportunities\/2014\/12\/02\/job-interactive-gallery-technology-manager-cooper-hewitt-museum\/","title":{"rendered":"[JOB] Interactive Gallery Technology Manager – Cooper Hewitt Museum"},"content":{"rendered":"

http:\/\/www.cooperhewitt.org\/careers\/interactive-gallery-technology-manager\/<\/a>
\nCooper Hewitt seeks a dynamic Interactive Gallery Technology Manager responsible for the management and maintenance of gallery technology, across multiple platforms, for the museum. Work schedule is Thursday through Monday (weekends required).
\nIn this role will support audio-visual, interactive, and gallery information technology components of the exhibitions, public programs, and may also offer assistance to the IT department to support daily operations of the Cooper Hewitt Design Museum, Smithsonian Institution. The purpose of this position is to install, monitor, troubleshoot, and maintain technology-based exhibit components and software such as interactive displays and audio-visual equipment.
\nThe Gallery Technology Manager works closely with IT, Digital & Emerging Media, Exhibitions, Education, Communications, and Visitor Experience teams. The role independently manages in-gallery technology, and assists the IT Manager with support of the underlying network and physical infrastructure. This includes troubleshooting immediate issues, and planning and implementing new hardware, installing and testing software, and ongoing maintenance. Provides guidance during exhibition planning, oversees equipment procurement, and oversees installation and the use of audio-visual, computer-based, and interactive technologies in the galleries.<\/p>\n

MAJOR DUTIES:<\/p>\n

Monitoring and Maintaining Gallery Technology Equipment (50%):
\n-The incumbent monitors the status of interactive exhibit elements, audio-visual displays and electronic works of design using IT-based network monitoring, remote access monitoring, and by performing regular visual inspections. S\/he observes the public as they use various interactive systems in exhibitions, and engages with visitors when necessary to ascertain equipment or system status and pinpoint malfunctions.
\n-In concert with IT, Digital & Emerging Media, Exhibitions, Education, Communications and Visitor Experience teams, develops and documents gallery technology-related policies and procedures, including but not limited to software and system upgrades, network operations, and troubleshooting.
\nDocuments the status of interactive gallery systems and results of daily maintenance, and distributes maintenance logs to CHM staff at the conclusion of each work day.
\n-Maintains the proper working order of interactive gallery systems, exhibition displays, networking equipment, and other exhibition elements or design objects with integrated IT or electronic components including networked touchscreen computers, all-in-one computing devices including Raspberry Pi and Arduino, standalone PCs, multi-screen Brightsign-controlled AV arrays, and other diverse systems running Windows and Linux.
\n-Resolves problems related to both equipment and associated software. S\/he examines malfunctioning hardware to isolate defective parts and investigate whether inappropriate logical configurations are causing the problem. S\/he selects appropriate immediate remedies and performs these actions. As necessary, s\/he coordinates upper-level technical support within the Smithsonian and with outside equipment suppliers and service providers. S\/he diagnoses problems on network equipment and various devices and, if required, recommends a cost-effective solution to supervisors for equipment and services beyond the museums\u2019 in-house capabilities.
\n-Maintains and updates as-built system documentation and maintenance manuals for exhibit technology systems. S\/he creates troubleshooting checklists for Smithsonian staff and contractors to operate and repair equipment and systems within exhibition and public spaces.
\nConfers with department staff to create and adjust the daily schedule of exhibit technology operations to meet the needs of educational and other special programs, as well as conservation restrictions for sensitive electronic media and equipment.
\nWorks with Exhibitions Production and IT to secure gallery technologies both physically and with software locks, and undertakes research to ensure ongoing security of devices and software environments.
\n-Responsible for supporting visitor-facing mobile devices in a gallery environment (iOS, Android).
\n-Interfaces with Exhibition Production and Digital and Emerging Technology staff and third-party vendors on a regular and ongoing basis, attending staff meetings and providing ongoing recommendations to improve gallery technology and other feedback.
\n-Provides end-user technology training to all visitor experience staff and others within the museum
\n-Operates as COTR (contracting officer technical representative) for all in-gallery hardware
\n-Operates as property custodian for gallery IT hardware<\/p>\n

Design and Installation of Exhibition Technology Systems (30%):
\n-Engages in the exhibition planning and design process to ensure that the existing technology platform for the museum is best used in future exhibitions.
\nReviews exhibition designs with proposed media and interactive components and works with design and IT staff to determine technology requirements. Prepares equipment lists for soliciting vendor price quotations, evaluates with supervisors the merits of competing bids or proposals, and prepares purchasing documents to complete procurement.
\n-Prepares and installs IT, A\/V, lighting, and audio equipment and associated software for exhibitions, adhering to the budgetary and scheduling parameters established by supervisors.
\n-Writes custom scripts to allow external IT-based control of a wide range of A\/V and electronic media art equipment.
\nWorking with staff of the Office of the Chief Information Officer, s\/he specifies and configures exhibit zone IT networking infrastructure, including routers, switches, and wireless access points.<\/p>\n

Audio\/Visual Technician (20%):
\n-Fields requests and facilitates the various audio-visual needs for public events and interfaces with other staff as necessary to manage set-ups for public events.
\n-Ensures maintenance and upkeep of all audio-visual equipment in the public galleries of the museum and thorough inventory record-keeping.
\nParticipates in the planning, execution, maintenance and troubleshooting of the audio\/visual components of Cooper Hewitt\u2019s exhibitions.<\/p>\n

Special Requirements:
\n\u2022 Must be able to work a Thursday to Monday schedule (40 hours per week) that includes weekends and holidays.
\n\u2022 This is an essential position and will be required to work during inclement weather conditions if the museum is open.
\n\u2022 This position is ineligible for telework.<\/p>\n

Qualification Requirements:
\n\u2022 Experience with a wide range of specialized A\/V and IT equipment and associated software, most of which is constantly evolving and some of which must be adapted for the particular purposes of works of design and museums. Technical expertise to independently make appropriate decisions on A\/V and computer equipment maintenance, and to work out the details for A\/V equipment installation and exhibition planning. S\/he performs duties characterized by the competing priorities of daily status checks versus project-driven installation schedules, and the very different technical approaches to routine maintenance and exhibition system design.
\n\u2022 Proven experience in maintaining public-facing technology infrastructure in a museum or similar environment.
\n\u2022 Ability to specify and install interactive displays, audio visual equipment and other technology or media- based systems.
\n\u2022 Experience in managing Windows networks and Windows and Linux operating systems.
\n\u2022 Experience with Raspberry Pi, Arduino, or similar single-board microcomputers and related electronics and electrical componentry.
\n\u2022 Understanding of the basics of NFC, RFID and low energy Bluetooth communications.
\n\u2022 Ability to monitor, analyze and troubleshoot system malfunctions and restore equipment to proper working order.
\n\u2022 Ability to interpret technical drawings and specifications to prepare requests for pricing quotations for equipment and software for exhibitions.
\n\u2022 Ability to plan and complete museum exhibition projects within schedule and budget parameters.
\n\u2022 Knowledge of networking infrastructure to specify and configure IP addresses, network subnet structure, and wireless access points of a dedicated network zone for exhibitions.
\n\u2022 Knowledge of current industry standard exhibit or A\/V software editing.
\n\u2022 Knowledge of current network and application-level protocols, and network monitoring techniques to determine operating status of A\/V, interactive elements and electronic works of design.
\n\u2022 Ability to communicate in writing to author technical guides and as-built system documentation used by a variety of technical and non-technical staff and contractors to operate computer and A\/V equipment.
\n\u2022 Knowledge of standard Microsoft and Apple hardware and software to install and support desktop computing systems.
\n\u2022 Experience in a customer-facing IT helpdesk environment.
\n\u2022 Experience with basic IT support methods including system imaging, and ability to troubleshoot TCP\/IP networks, routers & switches, and firewall configurations.<\/p>\n

Salary: Commensurate with Experience<\/p>\n

COMPREHENSIVE BENEFITS:
\n401k (TIAA CREF) Earn up to 12% free contributions once eligible
\nHealth Insurance (Carefirst \u2013 Blue Cross Blue Shield)
\nDental (Delta Dental)
\nVision Care (Vision Services Care)
\nFree \u2013 Life Insurance (Prudential)
\nVoluntary Accidental Insurance
\nFlexible Spending Accounts
\nCommuter Benefits (up to $130 per month free commuter costs paid for)
\nCommuter Bicycle Reimbursement Program
\nPaid Vacation (Annual Leave)
\nPaid Sick Leave
\nFamily Friendly Leave
\nFamily Friendly Workplace
\nHistoric and landmark museum, offices and garden
\nSmithsonian Networking
\n92Y Fitness Center
\nAmazing Employee Discounts
\nEntrance to Museums and Galleries (New York)
\nResearch\/Design Library
\nEmployee Assistance Program\/Counseling
\nHealth Screenings (onsite)
\nFlu Vaccine (onsite)<\/p>\n

HOW TO APPLY:
\nPlease submit cover letter and resume\/curriculum vitae (CV) addressing the qualification requirements to HRtechnology@si.edu<\/p>\n","protected":false},"excerpt":{"rendered":"

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