{"id":17142,"date":"2015-09-29T14:47:12","date_gmt":"2015-09-29T18:47:12","guid":{"rendered":"https:\/\/itp.nyu.edu\/opportunities\/?p=17142"},"modified":"2015-09-29T14:47:12","modified_gmt":"2015-09-29T18:47:12","slug":"job-biolite-support-operations-assistant","status":"publish","type":"post","link":"https:\/\/itp.nyu.edu\/opportunities\/2015\/09\/29\/job-biolite-support-operations-assistant\/","title":{"rendered":"[JOB] BioLite Support & Operations Assistant"},"content":{"rendered":"
SUMMARY: Cutting edge clean technology company is seeking a consistent and hard-<\/div>\n
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working individual to assist in supporting our customers and managing back-end<\/div>\n
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TITLE: Support & Operations Assistant<\/div>\n
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LOCATION: Brooklyn, New York<\/div>\n
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For Opps<\/div>\n
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HOURS: Seasonal Full-time through 1\/1\/16, TBD after this date.<\/div>\n
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REPORTS TO: Support Manager<\/div>\n
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START DATE: ASAP<\/div>\n
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COMPENSATION: Hourly Contract Basis (1099)<\/div>\n
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OPPORTUNITY TO MAKE AN IMPACT:<\/div>\n
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BioLite is looking for a highly motivated self-starter who is excited about taking the<\/div>\n
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next step in his or her career at a fun, fast-paced, socially conscious startup<\/div>\n
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environment.<\/div>\n
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Reporting to the Support Manager, the Support & Operations Assistant will perform<\/div>\n
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backend tasks supporting both our direct to consumer and corporate sales channels.<\/div>\n
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This includes processing customer and dealer orders, providing end-user support<\/div>\n
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and managing the inventory and shipping of replacement parts. It\u2019s important that<\/div>\n
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you don\u2019t mind getting your hands dirty, and can switch from computer work to<\/div>\n
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more manual tasks as necessary.<\/div>\n
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You will also be assisting our sales department with reporting, research, new<\/div>\n
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account onboarding and product entry. As an essential part of our busy team, you<\/div>\n
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will learn a lot in a short period of time.<\/div>\n
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KEY ACTIVITIES:<\/div>\n
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\uf0b7 Ensure Proper Execution of all Wholesale Orders: Ensures that all hard<\/div>\n
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orders are received, entered, shipped and invoiced in a timely, accurate<\/div>\n
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manner. This includes: managing the wholesale channel\u2019s various global<\/div>\n
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order pipelines; reviewing and entering orders, projecting and<\/div>\n
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communicating delivery timelines; ensuring that freight terms and routing<\/div>\n
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guides are kept up to date and followed at the warehouse; communicating<\/div>\n
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and facilitating resolution of quality issues; and communicating inventory<\/div>\n
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shortfalls and delays.<\/div>\n
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\uf0b7 Manage E-Commerce Backend: Run daily tracking reports, create and send<\/div>\n
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international order invoices and review flagged orders for any potential<\/div>\n
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issues.<\/div>\n
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\uf0b7 Assist in Providing Support to Retail and Wholesale Customers: Work<\/div>\n
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with the support manager to understand and respond to customer inquiries<\/div>\n
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in a timely and polite manner. Provides follow-up with customers in regard<\/div>\n
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to returns and sending all necessary labels and documentation.<\/div>\n
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\uf0b7 Product & Part Inventory\/Shipping: Maintain our in-house inventory of<\/div>\n
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replacement parts. Spend several hours a week packing part shipments, and<\/div>\n
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sample orders, printing labels and ensuring that they are picked up or<\/div>\n
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dropped off to the correct shipping carrier. Keep inventory count and request<\/div>\n
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new shipping supplies when necessary.<\/div>\n
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\uf0b7 New Account Set-up\/SKU Maintenance: Acquires and distributes product<\/div>\n
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specifications (e.g. individual weights and dimensions, case pack weights and<\/div>\n
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dimensions, UPC\u2019s, MOQ\u2019s, Container Qty., Pallet Qty.). Assists with asset<\/div>\n
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gathering and account set-up documents. Maintains vendor document<\/div>\n
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requirements. Adds additional SKUs to account portals, whenever necessary.<\/div>\n
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\uf0b7 Sales Account : For the right candidate, there is opportunity to work directly<\/div>\n
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with the B2B sales team to manage and grow our independent specialty<\/div>\n
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channel of business.<\/div>\n
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REQUIRED QUALIFICATIONS AND EXPERIENCE:<\/div>\n
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\uf0b7 Experience in customer or technical support, preferably in a B2B dealer,<\/div>\n
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consumer products or retail environment.<\/div>\n
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\uf0b7 Basic proficiency in Excel, Word and Google docs.<\/div>\n
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\uf0b7 Familiarity with basic ecommerce packages such as Magento, Shopify or 3D<\/div>\n
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\uf0b7 Tech savvy and eager to implement innovative technology and tools to<\/div>\n
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enable efficient order management, reporting, and customer support.<\/div>\n
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\uf0b7 Has the sense of humor, proactive approach, and work ethic necessary to<\/div>\n
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thrive in a fast-moving, team-oriented company.<\/div>\n
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DESIRED SKILLS AND TRAITS:<\/div>\n
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\uf0b7 Prior experience working within QuickBooks, CRM and EDI systems a strong<\/div>\n
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\uf0b7 Experience with inventory, shipping and carriers such as Fedex, US postal<\/div>\n
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and UPS.<\/div>\n
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\uf0b7 Highly proficient in Excel, including building and manipulating pivot tables.<\/div>\n
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\uf0b7 Familiarity with company products and with the outdoor industry a plus.<\/div>\n
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ABOUT BIOLITE:<\/div>\n
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BioLite is a dynamic, rapidly growing, and profitable social enterprise that develops,<\/div>\n
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manufactures and markets consumer energy products for off-grid communities<\/div>\n
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around the world. Over the last three years, our team has tripled, and sales have<\/div>\n
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increased each year. Since 2012, we have launched ten products, and we expect to<\/div>\n
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launch more than ten products in 2016. Our business serves two distinct markets:<\/div>\n
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1) developing world families living in energy poverty, and 2) outdoor enthusiasts<\/div>\n
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seeking fuel-independent cooking, lighting and off-grid power. We address these<\/div>\n
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markets simultaneously through parallel innovation: by incubating core<\/div>\n
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technologies that can serve users in both markets, we are able to re-invest near-<\/div>\n
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term revenue to solve long-term, high-impact problems.<\/div>\n
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Developing World:<\/div>\n
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Half the planet still cooks on indoor open wood fires and the toxic smoke they emit<\/div>\n
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kills nearly 4 million people every year, twice as many as malaria. BioLite has<\/div>\n
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developed an advanced, affordable, clean- burning stove that combines<\/div>\n
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unprecedented emissions reductions with economically valuable electricity<\/div>\n
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generation. The HomeStove\u2122 is capable of reducing indoor smoke by more than<\/div>\n
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90% while cutting fuel use in half. By providing our largely off-grid customers with<\/div>\n
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the ability to charge cell phones and LED lights, our stoves create economic<\/div>\n
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incentive for purchase and continued use, ensuring sustainable delivery of our<\/div>\n
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health and environmental benefits.<\/div>\n
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Funded by the company\u2019s profits and the generous support of the US Department of<\/div>\n
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Energy and USAID, BioLite is currently conducting large-scale HomeStove\u2122 pilot<\/div>\n
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programs in India, Uganda, and Ghana. We aim to fully commercialize the product in<\/div>\n
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the near future.<\/div>\n
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Outdoor and Emergency:<\/div>\n
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BioLite has quickly emerged as a leading innovator in the personal energy space.<\/div>\n
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Whether camping in the backcountry or toughing it out during a power outage, our<\/div>\n
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core technologies allow people to cook meals, boil water, light their way and charge<\/div>\n
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their electronic devices using nothing but the sticks and twigs collected around<\/div>\n
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them. Our CampStove, along with its accessories, offers a green alternative to<\/div>\n
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petroleum cooking, combining the speed and reliability of an advanced stove with<\/div>\n
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the appeal of a traditional campfire. The product\u2019s power generator keeps users<\/div>\n
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connected when it matters most.<\/div>\n
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Our product roadmap has exciting new innovations, which will continue our<\/div>\n
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expansion in the Outdoor and Emergency markets, allowing people to create, store<\/div>\n
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and share energy in any situation they find themselves. Our products are now in<\/div>\n
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over 70 countries worldwide and are found in all major outdoor retailers, including<\/div>\n
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REI, EMS, and Bass Pro Shops.<\/div>\n
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Please submit your resume and cover letter to jobs@biolitestove.com<\/a> and include<\/div>\n
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\u201cSupport & Operations Assistant\u201d in the subject line.<\/div>\n
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Company is not accepting candidates via recruiters.<\/div>\n","protected":false},"excerpt":{"rendered":"

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