Director \u2013 Direct to Consumer \u2013 Technology Support<\/p>\n
\uf0b7 This position will be responsible for the technical and functional support of the<\/p>\n
technologies running our retail business.<\/p>\n
\uf0b7 Responsible for establishing a comprehensive retail technology support model to<\/p>\n
include all application and infrastructure technologies required in the operations of<\/p>\n
VF\u2019s retail businesses.<\/p>\n
\uf0b7 Define VF\u2019s Global Retail Support strategy, and build a framework and plan that can<\/p>\n
be implemented in all regions.<\/p>\n
\uf0b7 Leadership:<\/p>\n
\uf0b7 Build teams and partnerships with key business stakeholders and vendors to<\/p>\n
\uf0b7 Provide management and leadership of the store systems team, to include<\/p>\n
\uf0b7 Manage and maintain a schedule of deliverables with strategic vendors \u2013<\/p>\n
ensure project requirements and design are meeting or exceeding<\/p>\n
requirements.<\/p>\n
full responsibility for the recruitment, motivation, development, and<\/p>\n
retention of staff.<\/p>\n
including Communication and management of vendor deliverables and<\/p>\n
impact to timelines and business expectations.<\/p>\n
\uf0b7 Create and deliver strategies, which enhance the retail production support value<\/p>\n
proposition.<\/p>\n
\uf0b7 Oversee coordination, triage and resolution efforts for all retail system issues, as well<\/p>\n
as proactive maintenance of all retail technology.<\/p>\n
\uf0b7 Responsible for supporting the expansion of VF\u2019s retail landscape including new store<\/p>\n
growth and new retail formats.<\/p>\n
\uf0b7 Partner closely with project delivery teams to ensure appropriate implementation of<\/p>\n
new capabilities and technologies, ensuring continuity of retail operations.<\/p>\n
\uf0b7 Drive adherence to a standardized retail operating model.<\/p>\n
\uf0b7 Evolve the structure and capability of the retail technology support organization in<\/p>\n
alignment with changing technology landscapes.<\/p>\n
\uf0b7 Be responsible for vendor management and coordination across all retail system<\/p>\n
capabilities.<\/p>\n
\uf0b7 Ensure adherence to SOX controls, as well as management of related documentation<\/p>\n
and remediation efforts.<\/p>\n
\uf0b7 Execute and coordinate robust stakeholder communication and escalation related to<\/p>\n
critical issues impacting retail operations.<\/p>\n
\uf0b7 Drive results and promote continuous process improvement, ensuring business<\/p>\n
objectives are met and resources and tasks are allocated appropriately.<\/p>\n
\uf0b7 Partner with all technology and business teams in support of Store Operations,<\/p>\n
eCommerce, Marketing, Analytics, Loss Prevention and Sales Audit, Finance.<\/p>\n
\uf0b7 Partner with architecture, infrastructure, and security teams to design and build a<\/p>\n
secure, redundant, scalable in-store\/back- end hardware and retail network<\/p>\n
infrastructure.<\/p>\n
Qualifications:<\/p>\n
\uf0b7 This individual must possess a strong understanding of Retail Systems including point<\/p>\n
of sale, mobile point of sale, core merchandising systems, fulfillment systems,<\/p>\n
planning and allocation systems, consumer analytics, and the evolution of retail and<\/p>\n
omnichannel.<\/p>\n
\uf0b7 This individual has experience with development lifecycles, and understands how to<\/p>\n
work in an agile\/scrum environment.<\/p>\n
\uf0b7 This individual has experience building support team and support models, aligned<\/p>\n
with ITIL methodologies and including a service delivery approach to creating support<\/p>\n
a support model.<\/p>\n
\uf0b7 This individual must have support experience with a fortune 500 retailer<\/p>\n
\uf0b7 International experience preferred.<\/p>\n
\uf0b7 Candidate should have a minimum of 10+ years of experience working in a production<\/p>\n
support role, with progressive responsibilities including managing a team and leading<\/p>\n
the creation and implementation of support strategies.<\/p>\n
\uf0b7 Candidate should have a successful track record of creating and delivering effective,<\/p>\n
timely and cost-effective solutions to meet business objectives.<\/p>\n
\uf0b7 Candidate should be able to lead and influence executive level stakeholders across a<\/p>\n
diverse environment.<\/p>\n
\uf0b7 Should be comfortable with being hands on in the creation of solutions and work as a<\/p>\n
team player.<\/p>\n
\uf0b7 Candidate must be able to gather information rapidly, work efficiently in a fast paced<\/p>\n
environment and be results oriented.<\/p>\n
\uf0b7 Must be comfortable presenting and leading discovery sessions with business teams,<\/p>\n
both executive\/leadership level and individual contributors.<\/p>\n
Other Skills and Abilities:<\/p>\n
\uf0b7 Strong analytical and communication skills.<\/p>\n
\uf0b7 Formal understanding with applied experiences in project management.<\/p>\n
\uf0b7 Must have strong written skills, with the ability to convey clear and concise thoughts<\/p>\n
and ideas.<\/p>\n
\uf0b7 Should have good interpersonal skills to deal with direct reports, user community and<\/p>\n
vendors.<\/p>\n
\uf0b7 Extremely organized, diligent, detail-oriented and self-motivated.<\/p>\n
\uf0b7 Ability to manage time and priorities while managing multiple projects at once.<\/p>\n","protected":false},"excerpt":{"rendered":"
Director \u2013 Direct to Consumer \u2013 Technology Support \uf0b7 This position will be responsible for the technical and functional support of the technologies running our…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-17774","post","type-post","status-publish","format-standard","hentry","category-job","entry"],"_links":{"self":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/17774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/comments?post=17774"}],"version-history":[{"count":0,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/17774\/revisions"}],"wp:attachment":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/media?parent=17774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/categories?post=17774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/tags?post=17774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}