{"id":1787,"date":"2009-06-23T23:36:20","date_gmt":"2009-06-23T19:36:20","guid":{"rendered":"https:\/\/itp.nyu.edu\/opportunities\/2009\/06\/23\/job-technical-support-analyst-ralphlaurencom\/"},"modified":"2009-06-23T23:36:20","modified_gmt":"2009-06-23T19:36:20","slug":"job-technical-support-analyst-ralphlaurencom","status":"publish","type":"post","link":"https:\/\/itp.nyu.edu\/opportunities\/2009\/06\/23\/job-technical-support-analyst-ralphlaurencom\/","title":{"rendered":"[job] Technical Support Analyst, RalphLauren.com"},"content":{"rendered":"

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just the messenger, mind the discount. if you’re didn’t graduate in 09 or
\nearlier, you probably shouldn’t apply.<\/p>\n

*Technical Support Analyst, RalphLauren.com*<\/p>\n

*Position Code:* 6917<\/p>\n

*Location:* New York, NY<\/p>\n

Polo Ralph Lauren Corporation is a leader in the design, marketing and
\ndistribution of premium lifestyle products in four categories: apparel,
\nhome, accessories and fragrances. For more than 40 years, Polo=92s reputati=
\non
\nand distinctive image have been consistently developed across an expanding
\nnumber of products, brands and international markets.<\/p>\n

*Purpose and Scope*: To work as a liaison between the Merchandising and
\nTechnology teams, facilitating technical issue resolution for Merchandising
\nthrough research, documentation and best practices maintenance. Making use
\nof existing Merchandising, Issue Management, Content Management and Product
\nManagement Systems bringing issues to full resolution including remediation
\ndocumentation.<\/p>\n

*Primary Responsibilities*:<\/p>\n

– Assess and document issues from the Merchandising team requiring
\n production data updates from interfaces and direct T-SQL.
\n – Prioritize and assign issues to the Database Administrator and
\n Programming staff.
\n – Communicate with constituent groups supporting a production e-commerce
\n platform.
\n – Manage issue resolution through research, documentation and
\n remediation.
\n – Support technology solutions and documentation of small projects
\n conducted seasonally for Merchandising.
\n – Monitor issue aging and final resolution providing additional Best
\n Practices documentation and follow-up as appropriate.
\n – Update Issue Management categorizations to support business processes
\n as needed.
\n – Support Product Management System issue resolution includes interfaces
\n to other systems.
\n – Maintenance of Merchandising Best Practice documents in SharePoint tea=
\nm
\n site.
\n – Maintain own meeting schedule with end-users to assess and glean issue
\n documentation.
\n – Technical support within Merchandising.<\/p>\n

*Requirements*:<\/p>\n

– College diploma or university degree in the field of computer science
\n and\/or three years equivalent work experience.
\n – T-SQL, Application and Web Interfaces and a strong understanding of
\n relational data analysis.
\n – Experience maintaining calendar within Microsoft Outlook; analysis
\n within Excel and documentation within Word.
\n – Solid and proven grasp of issue management tools and techniques and an
\n understanding of data processing systems and analysis.
\n – Effective verbal and written communication skills with technical and
\n non-technical audiences, with a commitment to consistency.
\n – Demonstrated self-starter and team builder with collaboration skills t=
\no
\n develop customer focused objectives among various stakeholders.
\n – Demonstrates very strong analytical capability and is comfortable
\n analyzing data from various data sources. Uses logical thought process =
\nto
\n solve problems.
\n – Experience working in a team-oriented, collaborative environment.<\/p>\n

Polo Ralph Lauren is an equal opportunity employer. We offer dynamic career
\nopportunities with growth potential and a generous company discount.<\/p>\n

This message and any attached documents contain information which may be
\nconfidential, subject to privilege or exempt from disclosure under
\napplicable law. These materials are intended only for the use of the
\nintended recipient. If you are not the intended recipient of this
\ntransmission you are hereby notified that any distribution, disclosure,
\nprinting, copying, storage, modification or the taking of any action in
\nreliance upon this transmission is strictly prohibited. Delivery of this
\nmessage to any person other than the intended recipient shall not compromis=
\ne
\nor waive such confidentiality, privilege or exemption from disclosure as to
\nthis communication. If you have received this communication in error, pleas=
\ne
\nimmediately notify the sender and delete the message from your system.<\/p>\n

–=20
\nJosh Berry
\nsummermittens.com<\/p>\n

–=20
\nJosh Berry
\nsummermittens.com<\/p>\n

—
\n459ffd6927690e6c1@lists.nyu.edu
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just the messenger, mind the discount. if you're didn't graduate in=
\n 09 or earlier, you probably shouldn't apply.<\/p>\n

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Technical
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Position Code:<\/span><\/font><\/b><\/span> 6917<\/span><\/font><\/p>\n<\/td>\n

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Loca=
\ntion:<\/span><\/font><\/b><\/span> New
\n York, NY<\/span><\/font><\/p>\n<\/td>\n

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\n

Polo Ralph Lauren
\n Corporation is a leader in the design, marketing and distribution of
\n premium lifestyle products in four categories: apparel, home, accessori=
\nes
\n and fragrances. For more than 40 years, Polo=92s reputation and
\n distinctive image have been consistently developed across an expanding
\n number of products, brands and international markets.<\/span><\/font><\/p>\n

<\/p>\n

Purpose and Scope<\/u>: <\/span><\/font>To
\n work as a liaison between the Merchandising and Technology teams,
\n facilitating technical issue resolution for Merchandising through resea=
\nrch,
\n documentation and best practices maintenance.=A0 Making use of existing
\n Merchandising, Issue Management, Content Management and Product Managem=
\nent
\n Systems bringing=A0issues to full resolution including remediation
\n documentation.=A0
\n <\/span><\/font>
\n Primary Responsibilities<\/u>:<\/span><\/font><\/p>\n