{"id":22871,"date":"2024-10-03T10:22:46","date_gmt":"2024-10-03T14:22:46","guid":{"rendered":"https:\/\/itp.nyu.edu\/opportunities\/?p=22871"},"modified":"2024-10-03T10:22:47","modified_gmt":"2024-10-03T14:22:47","slug":"job-rlmg-testing-installation-and-support-manager","status":"publish","type":"post","link":"https:\/\/itp.nyu.edu\/opportunities\/2024\/10\/03\/job-rlmg-testing-installation-and-support-manager\/","title":{"rendered":"JOB: RLMG Testing, Installation, and Support Manager"},"content":{"rendered":"\n<p><a href=\"https:\/\/rlmg.com\/testing-installation-and-support-manager\/\">Testing, Installation, and Support Manager<\/a><\/p>\n\n\n\n<p>This position is responsible for managing RLMG\u2019s post-production processes across projects, including testing, installation, support, and archiving. A successful candidate for the Testing, Installation, and Support Manager position has a background in interactive experiences and spaces, hands-on experience with a wide variety of AV technologies, and is enthusiastic about new and innovative media experiences.<\/p>\n\n\n\n<p>This is a full-time position, to begin in Fall 2024.<\/p>\n\n\n\n<p><strong>Roles &amp; Responsibilities:<\/strong><\/p>\n\n\n\n<p><strong>Testing &amp; Installation Management (30%)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage the use of RLMG\u2019s dedicated prototyping and testing space.<\/li>\n\n\n\n<li>Manage user testing, QA testing, and in-office AV setup.<\/li>\n\n\n\n<li>Manage remote and onsite installation process for all integrated video and interactive media projects from production through final delivery.<\/li>\n\n\n\n<li>Act as the liaison to outside partners and AV integrators to make sure that project technical goals and requirements are met.<\/li>\n\n\n\n<li>Travel to supervise integration and complete media installations.<\/li>\n<\/ul>\n\n\n\n<p><strong>Documentation, Support, and Archiving Management (25%)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0Prepare media manuals documenting software installation, configuration, and other details for client use and internal reference.- Lead support of previous installs, responding to support requests directly and coordinating response from other members of project teams.<\/li>\n\n\n\n<li>Oversee updating and maintenance of archive of final media and source files for completed projects.<\/li>\n<\/ul>\n\n\n\n<p><strong>Technical Consultation &amp; Support on Ongoing Projects (25%)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand and define hardware and software requirements for select media exhibits. Act as key person within production teams to ensure the feasibility and technical efficiency of each project.- Develop detailed hardware specifications for RLMG projects.<\/li>\n\n\n\n<li>Coordinate with outside partners (clients, fabrication, AV integration, and 3D design) at key project milestones.<\/li>\n<\/ul>\n\n\n\n<p><strong>Prototyping and R&amp;D (10%)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create software prototypes to answer specific user interface, hardware compatibility, or technological questions during project design and production phases.<\/li>\n\n\n\n<li>Design and build physical prototypes to test scale, form factor, and custom interfaces.<\/li>\n<\/ul>\n\n\n\n<p><strong>Internal Technology (10%)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage purchasing and support of shared equipment for testing, as well as employee computers and related hardware.<\/li>\n\n\n\n<li>Consult with Director of Creative Technology and Head of Operations on technical infrastructure.<\/li>\n\n\n\n<li>Coordinate and recommend upgrades to the office systems.<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>3-5 years of experience designing, installing, or supporting AV &amp; media for public spaces (museums, themed attractions, live venues and events, theater, media arts, etc.)<\/li>\n\n\n\n<li>Experience with a wide variety of AV technologies and installations.<\/li>\n\n\n\n<li>Ability to creatively and collaboratively solve technical problems with developers, designers, and other project partners.<\/li>\n\n\n\n<li>Clear communication with technical and non-technical project partners.<\/li>\n\n\n\n<li>Strong organizational skills to juggle multiple tasks.- Experience with prototyping and user testing.<\/li>\n\n\n\n<li>A passion for interactive media, AV installations, and museum experiences.<\/li>\n<\/ul>\n\n\n\n<p>This is a flexible role with responsibilities that can be tailored to the candidate. Multi-talented and versatile candidates are preferred. The following are not required, but some combination of the below is desired.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CTS or similar AV design\/installation certification.<\/li>\n\n\n\n<li>Experience with 3-dimensional design tools and familiarity with construction documents, technical drawings, etc.<\/li>\n\n\n\n<li>An aptitude for building and programming physical prototypes.<\/li>\n\n\n\n<li>Experience working with Arduino or other prototyping platforms and related sensors.<\/li>\n\n\n\n<li>Programming skills (Unity, Javascript, C, TouchDesigner, digital signage systems).<\/li>\n\n\n\n<li>Proficiency with Adobe design suite tools.<\/li>\n<\/ul>\n\n\n\n<p><strong>Compensation &amp; Benefits<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salary Range: $60,000 \u2013 75,000<\/li>\n\n\n\n<li>RLMG offers medical, dental, and vision insurance, 401(k) participation, paid time off, company holidays, and the opportunity to work in a dynamic, growing and fun environment.<\/li>\n<\/ul>\n\n\n\n<p>We believe that fostering a diverse and inclusive environment is essential to creating beautiful and innovative media. We\u2019re eager to welcome new voices and perspectives to our team; even if your experience doesn\u2019t exactly match our description, please reach out.<\/p>\n\n\n\n<p><em>This is a full-time, hybrid position requiring 2+ days in our Watertown, MA office per week, and occasional project travel. Interested candidates should send a resume, cover letter, and project samples to&nbsp;tim@rlmg.com.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Testing, Installation, and Support Manager This position is responsible for managing RLMG\u2019s post-production processes across projects, including testing, installation, support, and archiving. A successful candidate&#8230;<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-22871","post","type-post","status-publish","format-standard","hentry","category-job","entry"],"_links":{"self":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/22871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/comments?post=22871"}],"version-history":[{"count":1,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/22871\/revisions"}],"predecessor-version":[{"id":22872,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/22871\/revisions\/22872"}],"wp:attachment":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/media?parent=22871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/categories?post=22871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/tags?post=22871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}