{"id":4690,"date":"2010-12-15T21:34:38","date_gmt":"2010-12-15T17:34:38","guid":{"rendered":"https:\/\/itp.nyu.edu\/opportunities\/?p=4690"},"modified":"2010-12-16T16:43:58","modified_gmt":"2010-12-16T20:43:58","slug":"job-311-online-content-manager-nyc-doitt-2","status":"publish","type":"post","link":"https:\/\/itp.nyu.edu\/opportunities\/2010\/12\/15\/job-311-online-content-manager-nyc-doitt-2\/","title":{"rendered":"JOB: 311 Online Content Manager, NYC DoITT"},"content":{"rendered":"

http:\/\/bit.ly\/eGFDRO<\/a><\/p>\n

Job ID\u00a083116<\/p>\n

Company Name\u00a0The City of New York- DoITT<\/p>\n

Job Category\u00a0Government\/Military; Customer Service<\/p>\n

Location\u00a0New York, NY<\/p>\n

Position Type\u00a0Full-Time, Employee<\/p>\n

Salary\u00a0$49,500 to $71,000 per year<\/p>\n

Experience\u00a02-5 Years Experience<\/p>\n

Desired Education Level\u00a0Bachelor’s degree<\/p>\n

Date Posted\u00a0December 14, 2010<\/p>\n

311 Online Content Manager\u2028Salary Range $49,500 to $71,000 Commensurate with Experience\u2028Excellent Benefits\u2028New York, NY <\/strong><\/p>\n

* Hours\/Shift: Day<\/strong> – \u2028\u2028Candidate may be required to work various shifts such as weekends and\/or evening shifts. *<\/strong><\/p>\n


\n<\/strong><\/p>\n

Job Description: <\/strong><\/p>\n

(New York City Residency required within 90 days of appointment) <\/strong><\/p>\n

The successful candidate will serve as an Online Content Manager reporting to the 311 Citizen Service Center.<\/p>\n

Responsibilities will include:<\/strong><\/p>\n

– Oversee 311 Online content strategy, standards, design and development;<\/p>\n

– Serve as a 311 Online spokesperson and advocate;<\/p>\n

– Work collaboratively to develop a clear and workable vision for the site;<\/p>\n

– Articulate vision to stakeholders in meetings, presentations and documented materials;<\/p>\n

– Provide content expertise and support for 311 Online content project work;<\/p>\n

– Write, edit and approve content;<\/p>\n

– Coordinate 311 Online homepage elements and My 311;<\/p>\n

– Work with Interwoven Portal and Content and Agency Relations teams to ensure that content is accurate, consistent and efficiently maintained across channels;<\/p>\n

– Evaluate content\u2019s effectiveness using reporting and feedback from customers and agencies;<\/p>\n

– Establish, maintain, document and train on content strategy, standards, and procedures;<\/p>\n

– Develop and establish readiness procedures to ensure rapid response to content changes;<\/p>\n

– Prepare senior level reports and coordinate special 311 Content projects as assigned.<\/p>\n

Essential Skills:<\/strong><\/p>\n

– BA in English, Journalism, Marketing, Communications, or a related field;<\/p>\n

– 2+ years experience working on web content and strategy;<\/p>\n

– Strong web knowledge;<\/p>\n

– Experience with web design, usability and best practices;<\/p>\n

– Editorial savvy;<\/p>\n

– Ability to write and edit user-focused , task-oriented content that is easy to navigate, read and understand;<\/p>\n

– Commitment to consistency in style, tone and format;<\/p>\n

– Technical savvy;<\/p>\n

– Experience with TeamSite and CSMS;<\/p>\n

– Ability to quickly learn software tools as needed;<\/p>\n

– Experience with social media tools and landscape;<\/p>\n

– Leadership and project management skills;<\/p>\n

– Ability to establish and articulate a vision, goals and project plans;<\/p>\n

– Equal ease working independently and collaboratively;<\/p>\n

– Willingness to work outside normal business hours to update content when needed;<\/p>\n

– Demonstrated experience working with technical and non-technical staff;<\/p>\n

– Exceptional knowledge of Microsoft Office programs such as Word, Excel, Access, Project and PowerPoint;<\/p>\n

– Outstanding team building skills;<\/p>\n

– Strong written and verbal communication skills;<\/p>\n

– Excellent analytic, organization, presentation and facilitation skills;<\/p>\n

– Ability to coordinate multiple tasks under tight deadlines;<\/p>\n

– The ability to interface with executive level management and give senior level presentations.<\/p>\n

Requirements:<\/strong><\/p>\n

BA\/BS and 4 years related experience in a supervisory capacity.<\/p>\n

TO APPLY, PLEASE SUBMIT RESUME TO 311JOBS@DOITT.NYC.GOV<\/a><\/p>\n

INDICATING JVN #83116 IN THE SUBJECT LINE<\/p>\n

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW<\/p>\n

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL\u2028\u2028\u2028The City of New York is an Equal Opportunity Employer<\/p>\n","protected":false},"excerpt":{"rendered":"

http:\/\/bit.ly\/eGFDRO Job ID\u00a083116 Company Name\u00a0The City of New York- DoITT Job Category\u00a0Government\/Military; Customer Service Location\u00a0New York, NY Position Type\u00a0Full-Time, Employee Salary\u00a0$49,500 to $71,000 per year…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,8],"tags":[],"class_list":["post-4690","post","type-post","status-publish","format-standard","hentry","category-job","category-listserv","entry"],"_links":{"self":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/4690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/comments?post=4690"}],"version-history":[{"count":0,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/posts\/4690\/revisions"}],"wp:attachment":[{"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/media?parent=4690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/categories?post=4690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itp.nyu.edu\/opportunities\/wp-json\/wp\/v2\/tags?post=4690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}