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Incident Response Guide

Incident Response Guide for Staff

Incident Response Guide for Staff (ITP/IMA)

Last updated: January 2022

Incident Response Guide for Staff

If a member of the ITP/IMA community comes to you with an issue, an incident report, or a complaint (such as a violation of the Code of Conduct by another community member, harassment, interpersonal conflict, or inappropriate behavior) we want to make sure we know how to respond. 

Before referring the student, professor or staff member to the resources below, it is important to be sympathetic and listen to their experience. Make sure that the person knows that they are being heard, understood, and believed. Acknowledge that you take seriously what they are saying, and operate under the assumption that they are coming to you in good faith.

Try to ascertain what kind of action the person wants you to take, assess the urgency of the issue, and offer the following options:

  • Ask if it is okay to share their experience with other parties who may be able to help. Never share what a community member has told you without first getting their consent, with the exception being if you are their supervisor and the student has reported an incident of Sexual Harassment (NYU Title IX Guidelines).
  • If the required or requested response is one that ITP/IMA does not have the resources to facilitate internally, or if the person reporting wants to raise the issue outside of the department, encourage them to use the NYU Bias Response Line. Ensure the student that if they use this channel to file an issue, they will absolutely get a response, however it may take time. 

Additional Information and Resources

NYU Bias Response Line:

The NYU Bias Response Line provides a mechanism through which members of the NYU community can share or report experiences and concerns of bias, discrimination, or harassing behavior that may occur within our community.

Experienced administrators in the Office of Equal Opportunity (OEO) receive and assess reports, and then help facilitate responses, which may include referral to another University school or unit, or investigation if warranted according to the University’s existing Non-Discrimination and Anti-Harassment Policy.

The Bias Response Line is designed to enable the University to provide an open forum that helps to ensure that our community is equitable and inclusive.

About Sexual Misconduct and Title IX

Tisch School of the Arts is dedicated to providing its students with a learning environment that is rigorous, respectful, supportive and nurturing so that they can engage in the free exchange of ideas and commit themselves fully to the study of their discipline. To that end Tisch is committed to enforcing University policies prohibiting all forms of sexual misconduct as well as discrimination on the basis of sex and gender. 

Detailed information regarding these policies and the resources that are available to students through the Title IX office can be found by using the following links:

The Wellness Exchange

The Wellness Exchange is your mental health resource at NYU. Call the 24-hour hotline at (212) 443-9999 or chat via the Wellness Exchange app anytime to speak with a certified counselor about any day-to-day challenges or health concerns.

Emergency

Please call 911 directly to report criminal activity (e.g. physical assault, sexual assault, theft), or to report a dangerous physical situation (e.g. fire, serious injury, fear that someone will hurt themselves or someone else).

Other Tisch & NYU Resources

A wealth of resources, including information on how to facilitate difficult conversations and how to recognize, prevent, and respond to microaggressions, are available through the NYU Office of Global Inclusion and Diversity and through the Tisch webpage on Diversity

Class Rosters in Albert

FAQ – Accessing Class Rosters in Albert’s Faculty Center

(please refer to the official NYU FERPA guidelines when handling class rosters [in print or online])

1) Sign in to Albert.

2) Click on the “FACULTY/ADVISOR” tab.

3) Here you will see your schedule of courses for a given term. Please make sure you are looking at the correct semester. Scroll to your class and click on the icon in the first column titled “Class Roster” (see image below).

4) You can toggle between Enrolled, Waiting, Dropped, or All, which will show you a list of students who are either 1) actively enrolled, 2) waitlisted, or 3) dropped (see image below).

5) At the bottom of your roster, you can choose to select all students, clear all students, notify selected students, or notify all students, which will provide you with a copy and paste list of email addresses, depending on your selection (see image below).

If you do not have access to NYU Home, you will need to activate your Net ID by following this link: https://start.nyu.edu/. Your Net ID is listed in your hiring letter. Further details and Net ID-related FAQs can be found here.

Any issues accessing Albert or using your Ned ID and password should be directed to the NYU ITS Help Desk, available 24/7 at 212-998-3333.

Inside Info

For taking attendance / sending your Zoom URLs to your waitlisted students during weeks 1-2 of the semester (known as the add/drop period) please use your Class Roster in Albert – it is refreshed every 30 minutes with the most up-to-date enrollment data, and is the best source for timely/accurate student information.

After add/drop closes, starting in week 3, you may opt to use our “internal” variation of the Class Roster in Albert, which is called InsideInfo. Read on for more information on what InsideInfo can offer:

InsideInfo is an ITP internal page that offers a more robust array of tools beyond those offered through NYU’s official system (Albert), to help you through the term. All of these tools are optional and are offered as an additional resource to you, but are in no way required.

A few of the things you will find within Inside Info are:
  • The Attendance tool helps you keep track of class attendance throughout the term.
  • The Pictures link gives you a photo roster of your class, as well as the opportunity for your students to help you pronounce their names with the “Say My Name” feature.
  • The Email List provides you with a quick, copy-paste ready list to email your entire class.
  • The Reschedule tool shows you when your students are in other ITP classes, so you can find a time when your class is free for example, if you are looking for a free period to hold a make-up class.

Accounts

There are some accounts that are automatically set up for faculty and adjuncts:

NYU NetID

NYU provisions an NYU NetID for you, which is used to login to NYU email and many other services. This ID is printed on your NYU ID Card and is typically your initials followed by a number. If you don’t know your NetID, contact helpdesk@itp.nyu.edu and we can look it up for you. To activate your NetID and set a password go to http://start.nyu.edu/

If you have trouble activating your NetID, read this help page.

E-mail

You get an NYU e-mail account.

Your NYU e-mail address is based on your NetID: netid@nyu.edu.

NYU Home

Access your NYU e-mail and many other services provided by NYU through https://home.nyu.edu/.

NYU Web Hosting

Information about web hosting at NYU is available here: https://www.nyu.edu/life/information-technology/web-and-digital-publishing/digital-publishing.html

Wireless Networking (WiFi)

ITP is set up for wireless networking, as is Bobst Library, and many other NYU buildings. Anyone with a valid NYU Net ID can access it. Instructions for how to set up your laptop to access the NYU wireless network can be found at https://www.nyu.edu/life/information-technology/infrastructure/network-services/wifi.html

Wired Networking (Ethernet)

Before you can connect to NYU’s wired network (NYU-NET), you have to register your computer with NYU at https://nyu.service-now.com/sp?id=kb_article&sysparm_article=041205417563196&sys_kb_id=ae1c73567449810075e62ca050042e7d&spa=1

Use your NYU NetID and password to log in to the form.

You will need your MAC Address, aka your Ethernet Address or Physical Address.

  • For Mac, look for “Ethernet Address” at System Preferences -> Network->Ethernet.
  • For Windows, go to Network & Internet settings. On Windows 10, click “Status” in the sidebar, then select “View hardware and connection properties.” On Windows 11, click “Advanced Network Settings,” and then select “Hardware and Connection Properties.” Then look for the “Physical Address (MAC)” for your wired (Ethernet) network adapter. Source with more detailed instructions.

More information about NYU-NET.

Advice to Adjuncts

Excitement and the first class

Take time to remember why you are excited about the subjects you will be covering, and try to show your enthusiasm to the students. In particular, the first class is the place where everyone’s imagined interests and hopes for the course start to converge on the actual subject matter. Use that opportunity to explain what the class is about, and why you find it interesting.

One way to do this is to open the first class with an illustration or story: “Here’s an example of wearable technology I really love, and it illustrates some of the themes we’ll be working on this semester…”, “Here’s a recent museum exhibition that shows what’s possible with mobile tools and interactive displays…”

These examples don’t need to be too complex or conceptually rich, nor do they need to be things that require a lot of time to explain, but it can be helpful to show them something that gives everyone something to talk about.

Emergencies

If there is an accident or someone falls ill in your class get help right away by calling 911 and or security at 212-998-2222. More important numbers are on the back of your ID card.

Class Structure

You are the expert on the content of the class; what follows are observations about opportunities and pitfalls, given the nature of the student body and the structure of ITP.

Each class will be a mix of one or more of the following elements: you talking to the students, the students talking to you, the students talking to each other, the students working on a problem while you observe. It is up to you to decide how and when to use each of these modes of interaction, as best fits your subject area and style.

  • ITP has a very diverse population. The interdisciplinary advantages of this are obvious, but the disadvantage is that there are almost no universally shared cultural or technological experiences among the students. Our students are in general quick studies, but be prepared to give brief background information on issues or themes you may consider obvious, but aren’t to people coming from a different tradition.
  • Don’t try to jam so much into the class presentation that you don’t have time show how it fits into the structure of the class. You really can’t go wrong taking 5 minutes at the start and end of class with the syllabus on the screen and going over what is happening and what is coming up.
  • Leave time for questions. It is far better to cover a bit less material well enough to have it integrated, than doing a too-rapid overview of concepts or techniques the students don’t really internalize.
  • A semester seems like a long time, but you will be in front of the students for only 35 hours — in many ways the hardest work of making a class work is figuring out what to leave out of the syllabus.
  • Our students tend to prefer to learn by trying things. On the spectrum of learning from “I’ll do it when I understand it” to “I’ll understand it when I do it”, our students cluster strongly around the latter. Feel free to assign work that invites students to try things they don’t completely understand yet.

The Syllabus: Communicating course content, goals, and structure

The syllabus is the key document in helping the students understand the structure of the course as a whole. Especially at the beginning, when the students do not yet understand the basic insights of the course, they need a guide to help them orient themselves. The syllabus is this guide.

A syllabus should have a brief overview of the subject and goals of the course, a description of the work they will be expected to do during the semester, and a brief week-by-week breakdown of the classes, including readings and assignments. This document is a contract of an informal sort — what you expect of them, and what they can expect of you. You should hand out a paper copy on the first class, and keep an up-to-date version online.

You should have some indication about how their work will be judged, for example On-time Attendance and Participation 20% Blogging 20% Assignments 30% Final Project 30% (your percentages will vary). Given ITP’s Pass/Fail grading, this is in practice setting the parameters for the conditions under which you would fail them.

Our students are experimentally minded, and take fairly readily to new tools, physical, virtual and intellectual, but new tools introduced early in the course will feel more fundamental to the students, and they will treat them that way

If you change the class structure during the semester (and you may have reason to do this, especially if it is a new class), then you should explain the change to the students AND change the online syllabus. Students can tolerate not understanding the material, but a course can really go down in flames if they don’t understand the overall shape of the course.

Public/Private

Establish a policy for public use of posts and class conversations. Should students or guest critics be able to blog publicly about what is said in class? Should members of the press be invited to look at work before the end of the semester?

Time Management

You may be quite brilliant but if you can’t do the math to divide up 140 minutes (2.5 hours – 10-minute break) into useful chunks, you may introduce a lot of stress into the class. It may be difficult giving 16 projects the depth of critique it deserves in 8 minutes but that is the reality of the class. Of course encouraging groups and scheduling presentations over two weeks can help. It is usually better to announce the schedule of presentations at the beginning of class so you don’t save time for someone who turns out not to be prepared (but does not say so until called on).

Attendance

On-time attendance is required to pass a class. More than 3 missed classes should probably be a fail.

Waiting lists

You can’t change the order of the waiting list; it is handled in strict student order. You should leave the management of the waiting list to Dante.

People who do not come to the first class are dropped from the waiting list, so we will need you to relay to Dante who came to the first class. Most of the time we would prefer that you do not make your class bigger because then it may throw other classes out of balance. If someone is absolutely determined to get into your class and risks hanging on until the third week, another student may drop out, and the determined student will get in.

Laptop/device use

The general policy is that students should have their laptop lids down unless they are taking notes or performing exercises with the class. Professors are welcome to adopt a more permissive policy in their class. One popular policy is “lids down” when a fellow student is presenting, do what you want when the professor is presenting. It feels a little bit like grade school but walking around and looking at their IM screens keeps it to a minimum.

ITP Grading

We use a pass/fail system where a student either does good work (A – B-), or they fail. Once you give a grade, it will be final unless there was a clerical error. After we changed to a pass/fail system, the most common appeals (A- vs A) are gone but the remaining ones are more serious. We have a few failures every semester where students would have previously gotten a C or D. This means that the student gets no credits for the class and has to take (and pay) for another class (and for foundation courses they have to re-take the same class).

It is important that you plainly state your expectations as described above in the section on the syllabus. It is also important that you give warnings to a student who is at risk of failing. A failing midterm grade does not go on any record but it can be an important message to the student. If the final project is failing, a warning may not possible to give, but you should contact the student if the case is that you did not receive the final project. (This contact should not become an opportunity for the student to change your opinion of the work you have seen).

Incompletes are only used in cases where there has been a death or serious illness in a student’s immediate family.

Because we encourage students to risk failure by stretching to make bridges outside their known interests and aptitudes we cannot, in general, hold them to an absolute level of achievement in any area. Instead, you are graded on effort and progress in the quality of your work. There are some objective measures of effort, such as missing more than two classes, being chronically late, missing two interim assignments or presentations, or one large assignment or lack of in-class participation. These examples might be clear indicators of a failure in effort from the student. Classes are structured differently so professors will provide a syllabus indicating the requirements and their relative importance. Ultimately the progress in the quality of your efforts is usually a subjective judgment by the professor but students will be given notice when the quality of their work is marginal or failing.

The binary pass/fail system leaves lots of room for other forms of feedback. You are not required to write a narrative for each student but it is a good idea to offer it to any students that want more feedback. For special students, short messages in the email at the end of the term saying “I wish I could have given you an A+” or “you only passed by the skin of your teeth, I would have liked to have seen better,” are both appreciated by the students.

IMA Grading

IMA is graded on an A-F scale. How these grades are determined should be outlined in your syllabus and followed.

Many IMA faculty members are proponents of a form of “labor based grading” or “contract grading”. There are a lot of discussions to be found about this online and a somewhat recent TeachTalk from NYU faculty about it.

In general, the belief is that, labor based grading which is based on effort rather than quality, in an environment where students come with a variety of different backgrounds, skills, and previous knowledge is more equitable.

This is not to say that quality of work isn’t valued – it most certainly is and quite often, especially in project development, effort and labor yield higher quality.

Conflict of interest

Faculty should avoid business relationships with students that you might ever have in a class.  If such a relationship arises, out of fairness to the student and the other students in the class, it needs to be brought to the attention of the Chair.

Using students ideas

Much of the key to using one of your student’s ideas is attribution. A faculty member has a greater ability to execute and publicize the idea so they should overdo it on the attribution. The best way to keep the ideas openly flowing at ITP is if credit openly flows. And you will get credit for crediting.

Personal relationships

You should not date any student.

Concerns about students who are underperforming

From time to time, you might encounter a student who seems to be unengaged, underperforming, or might be disrupting the class in some way. When this happens, it would be great to utilize NYU Connect.

NYU Connect is a great resource where faculty, advisor and student services can find and share information in one place, allowing for more effective support to the student. If you have a concern about one of your students (ie. non-responsive, excessive absences, other academic issues), please utilize this guide to learn how to raise a flag which will notify the student’s academic advisement team.  You can also give Kudos to students who are doing a great job!

If it is an ongoing or complex situation and you want to do more, please contact itp-advisement@itp.nyu.edu in the case of an ITP student or ima-advise@itp.nyu.edu in the case of an IMA student. We can review if the student has a similar history from other classes or other ongoing concerns and allows us the opportunity to help the student, and at the same time give you better guidance on how to navigate the situation.

Class schedule

There is a certain rhythm to the weekly schedule at ITP and it can be important to keep in mind when scheduling the day and time that your course will meet.  For instance, classes that run on Wednesday evening in the Fall semester conflict with a course that all of the first-year ITP students are required to take (Applications of Interactive Technology).  Also, Friday morning classes are sometimes passed up by students due to a Thursday night socializing tradition (Thursday Night Out or TNO). 

A few good tips from Tom

Remember to do in class:

  • Start each class by referring to what the last class covered and giving a bullet-point summary of what you want to do that day.
  • Before you start explaining something new, ask if there are any questions on what you’ve covered already or on what the homework assignment was.
  • After answering any student’s question, finish your answer by asking, “Does that answer your question?”
  • Never talk for more than five minutes without checking if the class has any questions.
  • Never use a new term without defining it or asking the class if they’re familiar with it.
  • Sometimes, when introducing a new idea, it helps to start with an opening sentence and then ask “Were there any words in that last sentence that you’re unfamiliar with?” I’ll admit I rarely do this, and should probably do it more.
  • After introducing any new concept or term, stop to let the class ask questions.
  • When introducing a new concept or term, ask what they know about it first. if you can start your explanation by confirming or correcting their existing understanding of the concept, then you’re starting on common ground.
  • Check for positive, negative, and confusion after you explain: “Show of hands: who understands what I mean by ‘energy’? Who definitely *doesn’t* understand? Who’s not sure either way?”
  • Constantly look around at facial expressions. Ask the ones looking confused or looking away if they’re okay, do they have any questions.
  • When you ask for questions, wait a long time to give them time to articulate a question. examine faces during that time. If someone looks confused, ask them by name if they have any questions.
  • If no one has any questions, ask someone who looks confident to reiterate the concept.
  • When you ask them a question and someone answers, ask them to repeat it in a full sentence, e.g. you: “Can anyone explain how motion pictures work?” Student: “persistence of vision?” You: “Yes. Excellent. Put that in a full sentence please.” When the student then explains it, you have a chance to check the accuracy of their understanding.
  • Before changing the subject, tell them you’re about to change the subject and ask for any last questions on the previous subject: “Okay, next we’re going to talk about hammers, but before we do, and other questions about screwdrivers?”
  • At the end of class, summarize in bullet points what you *actually* covered, and what’s coming in the next class.

Welcome to ITP/IMA!

Dear ITP / IMA Course Instructors,

Welcome! On this page, you will find important information that will help you orient yourself to NYU’s policies and procedures regarding class registration and enrollment at the University, as well as departmental practices for the semester.

The best place to get started is in our quick answer section, which answers some of the most common practical questions. In advice to adjuncts, you will find a summary of how to structure class, making a syllabus, our grading policies, and more. Please also be sure to read through our brand-new code of conduct and Advice for equitable pedagogy.

You should make sure to read through all articles, and you can also search for specific topics. If you have questions that you can not find an answer to here, please reach out to (name, email).

NB: If you are a new adjunct faculty member you will need to activate your NYU email account ASAP.  Please do this as soon as you have completed your hiring process with Tisch HR. It all starts here: https://start.nyu.edu/ibin/start0.cgi