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Incident Response Guide

Incident Response Guide for Staff

Incident Response Guide for Staff (ITP/IMA)

Last updated: January 2022

Incident Response Guide for Staff

If a member of the ITP/IMA community comes to you with an issue, an incident report, or a complaint (such as a violation of the Code of Conduct by another community member, harassment, interpersonal conflict, or inappropriate behavior) we want to make sure we know how to respond. 

Before referring the student, professor or staff member to the resources below, it is important to be sympathetic and listen to their experience. Make sure that the person knows that they are being heard, understood, and believed. Acknowledge that you take seriously what they are saying, and operate under the assumption that they are coming to you in good faith.

Try to ascertain what kind of action the person wants you to take, assess the urgency of the issue, and offer the following options:

  • Ask if it is okay to share their experience with other parties who may be able to help. Never share what a community member has told you without first getting their consent, with the exception being if you are their supervisor and the student has reported an incident of Sexual Harassment (NYU Title IX Guidelines).
  • If the required or requested response is one that ITP/IMA does not have the resources to facilitate internally, or if the person reporting wants to raise the issue outside of the department, encourage them to use the NYU Bias Response Line. Ensure the student that if they use this channel to file an issue, they will absolutely get a response, however it may take time. 

Additional Information and Resources

NYU Bias Response Line:

The NYU Bias Response Line provides a mechanism through which members of the NYU community can share or report experiences and concerns of bias, discrimination, or harassing behavior that may occur within our community.

Experienced administrators in the Office of Equal Opportunity (OEO) receive and assess reports, and then help facilitate responses, which may include referral to another University school or unit, or investigation if warranted according to the University’s existing Non-Discrimination and Anti-Harassment Policy.

The Bias Response Line is designed to enable the University to provide an open forum that helps to ensure that our community is equitable and inclusive.

About Sexual Misconduct and Title IX

Tisch School of the Arts is dedicated to providing its students with a learning environment that is rigorous, respectful, supportive and nurturing so that they can engage in the free exchange of ideas and commit themselves fully to the study of their discipline. To that end Tisch is committed to enforcing University policies prohibiting all forms of sexual misconduct as well as discrimination on the basis of sex and gender. 

Detailed information regarding these policies and the resources that are available to students through the Title IX office can be found by using the following links:

The Wellness Exchange

The Wellness Exchange is your mental health resource at NYU. Call the 24-hour hotline at (212) 443-9999 or chat via the Wellness Exchange app anytime to speak with a certified counselor about any day-to-day challenges or health concerns.

Emergency

Please call 911 directly to report criminal activity (e.g. physical assault, sexual assault, theft), or to report a dangerous physical situation (e.g. fire, serious injury, fear that someone will hurt themselves or someone else).

Other Tisch & NYU Resources

A wealth of resources, including information on how to facilitate difficult conversations and how to recognize, prevent, and respond to microaggressions, are available through the NYU Office of Global Inclusion and Diversity and through the Tisch webpage on Diversity.