RUBY ENGINEER
Do you want to write mission critical code that enables thousands of people to realize their creative dreams?
At Kickstarter, new features are developed by small groups of engineers, designers, and product managers. Some of the projects we’re working on right now include: tools for Kickstarter’s project creators, payment processing for millions of dollars in pledges every week, and new ways to discover projects through social recommendations and data analysis.
We deploy daily for features big and small, and encourage contribution to open source projects. Everyone in product and design commits code, so expect to work closely with people up and down the stack (right now we’re 7 engineers with another 5 or 6 committers). We develop in Rails and JavaScript/jQuery, host on AWS, and manage code in git — but we’re not dogmatic about it.
If you’re interested in helping us build a platform that is changing how culture gets made, get in touch. We’d love to see your favorite work, whether it’s a side project or your github profile.
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
PROJECT SPECIALISTS
We’re looking for people passionate about Kickstarter to join our Community Team as Project Specialists. Each day, hundreds of creators submit their projects to Kickstarter, and each of those projects is reviewed by our team. We evaluate projects to ensure they meet our guidelines, but also provide feedback to creators about funding goals and duration, rewards, video, and more. Project Specialists use their knowledge of Kickstarter and expertise in various creative worlds to support and help creators with their project ideas.
Requirements:
You’re an expert in one or more of Kickstarter’s 13 categories, and especially attuned to how your creative world thinks about and uses Kickstarter.
You’ve created and/or been involved with a few Kickstarter projects.
You love backing and browsing projects, and often find yourself offering advice to creators.
You are compassionate and have a broad understanding of the creative process.
You’re an excellent writer and communicator.
You’ve read through Kickstarter School, and possibly have written your own version for your community.
If you’re jumping out of your seat because this sounds exactly like you, get in touch!
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
DIRECTOR OF TRUST AND SAFETY
At Kickstarter, we deal with unique challenges as we govern and support our community of millions. Join us in continuing to define and implement the practices that will be at the heart of trust and safety for people as they bring creative projects to life.
Your responsibilities will include
Identifying and investigating trust and safety issues
Judging appropriate action to be taken
Managing people and processes
Continuously refining practices and procedures for investigations
Finding patterns and implementing systems for identifying and investigating issues
Working with product team to build and maintain tools that assist in identifying issues
You have
A strong background in analytics, research, investigations, law, or another relevant area
At least two years of work experience
Unflappable calmness
Good judgment
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
KICKSTARTER ANALYST
When you’re browsing Kickstarter, do you wonder what makes a project succeed? Question how one project affects the others? Feel a need to analyze the effects of social networks on projects? If those or other data-related questions run through your mind, and you’re ready to answer them, come lead those efforts as our Kickstarter Analyst.
Your responsibilities will include
Using your expertise in SQL and other tools (such as R, Stata, SAS, MATLAB, or Python) to help us understand our site, service, and users
Initiating studies of Kickstarter data
Querying our data stores and organizing the results in a usable and insightful format
Acting as the authority on data and metrics related to Kickstarter’s business
Answering data-related questions from various teams
Deriving insight from our data to inform business decisions and minimize risk
Bonus points
Data blog
GitHub profile
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
DIRECTOR OF COMMUNITY SUPPORT
We’re looking for an experienced person to manage and lead our customer service team. Kickstarter gets hundreds of queries a day from backers, creators, and the rest of the internet on everything from basic site functionality to project advice to payment questions to technical support. We’re looking for an experienced hand to lead our efforts in helping them.
The Director of Community Support will manage our support team, build processes, and constantly improve how we work with our community to resolve issues and ensure they have a great experience using Kickstarter. You’re passionate about solving problems and helping people, and you instinctively go the extra mile to make things right.
Ideally you’ve been leading a support team for the past three years. You understand the challenges of growing fast and you bring time-tested insights. You’re an excellent writer and leader, and you’ve got a great sense of humor.
Sound like you or someone you know? Get in touch! We’d love to hear from you.
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
COMMUNITY SUPPORT
Each day at Kickstarter we receive hundreds of queries from backers, creators, and other members of our community on matters urgent and delicate. We’re looking for a seasoned customer service specialist to help them. This position is part of our Community Support team and will be focused on handling customer support queries, everything from basic site usage and project questions to payment and technical support.
You will be working directly with Kickstarter’s community to resolve issues and provide an understanding voice in the process. You’re experienced in and passionate about providing great support to users as well as making product improvements influenced by support insights. You’re an excellent writer and feel comfortable with writing being your primary mode of communication. You have a positive attitude, approach your tasks diligently and with a sense of urgency, and enjoy going the extra mile to make things right and people happy.
This position includes weekend support.
You’re good at and enjoy
Treating everyone under the sun with personal care and respect
Communicating simply, elegantly, and effectively (without losing your personality)
Being a go-between
Keeping calm in the line of fire — nothing gets you down
Connecting the dots and solving problems
Staying organized and juggling tasks
Working efficiently and being proactive about making processes more efficient
Working independently as well as in a team
Requirements
Previous experience handling web-based support
History of providing excellent customer service
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.
PRODUCT MANAGER
We’re looking for a seasoned product thinker to join Kickstarter’s small product team. You pride yourself on your product instincts, but understand how to make nuanced implementation tradeoffs with designers and engineers. You’ll be working closely with our founders and running product projects of various shapes and sizes — incremental improvements to core features, ground-up rethinks of existing features, solving difficult use-cases, as well as leading brainstorming, requirements, wireframing, development and deployment, analytics and iteration of completely new features.
You have a strong product background, with an instinct for synthesizing product ideas from across the org and distilling them into their essence. It’s ideal if you have experience in search & browse, personalization & recommendations, and marketplace and/or community features. Double awesome if you have previously run a Kickstarter project.
We’re solving hard problems and defining a very new experience online. Wanna join us?
Interested?
Send a little something about yourself to jobs@kickstarter.com, along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.