[JOB] Senior Design Researcher for Healthcare, Diagram

Senior Design Researcher for Healthcare
We are looking for someone who is wants to improve the patient experience in healthcare. This design researcher position
ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.
means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable
Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient
We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.
experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We have a strong and clear vision and love to operate in a young and scrappy model.

Responsibilities
engage clients in diverse and novel research ideas and approaches (both generative and iterative)
use narrative strategies to share, align and interact with various stakeholders
develop research briefs, protocols, methods and approaches
execute research (including recruitment oversight, discussion guides, etc)
conduct thought-provoking analysis that goes beyond initial observations
translate or synthesize research into actionable products/services
guide and lead junior members of the team in research methods and needs
lead in-field research projects from start to finish

Contributions
share and communicate Diagram’s vision
actively participate in building a creative, productive, fun studio environment
develop collaborative, cross-functional approaches
be self-initiated and bring new/relevant ideas to the table
ability to travel
must be able to work 100% in office

Skills/Experience
demonstrate that you know how to get your hands dirty and make – not just talk
must be a good storyteller
a no fear attitude when it comes to new methods and approaches
know that sometimes you have to see it in order to know if it’s right
simplify complex ideas
work quickly and efficiently – be flexible and agile
technical efficiency with Photoshop, Illustrator, InDesign, and Powerpoint
3-4 years of research experience
have a graduate degree or equivalent
5-7 years of experience in a relevant field

We are looking for fulltime freelance with the opportunity to turn into fulltime. Show us you want this job, and we’ll
get along fine.
We are located in New York City.
Please send cover letter, CV and work samples to: info@diagramoffice.com