SUMMARY: Cutting edge clean technology company is seeking a consistent and hard-
working individual to assist in supporting our customers and managing back-end
TITLE: Support & Operations Assistant
LOCATION: Brooklyn, New York
For Opps
HOURS: Seasonal Full-time through 1/1/16, TBD after this date.
REPORTS TO: Support Manager
START DATE: ASAP
COMPENSATION: Hourly Contract Basis (1099)
OPPORTUNITY TO MAKE AN IMPACT:
BioLite is looking for a highly motivated self-starter who is excited about taking the
next step in his or her career at a fun, fast-paced, socially conscious startup
environment.
Reporting to the Support Manager, the Support & Operations Assistant will perform
backend tasks supporting both our direct to consumer and corporate sales channels.
This includes processing customer and dealer orders, providing end-user support
and managing the inventory and shipping of replacement parts. It’s important that
you don’t mind getting your hands dirty, and can switch from computer work to
more manual tasks as necessary.
You will also be assisting our sales department with reporting, research, new
account onboarding and product entry. As an essential part of our busy team, you
will learn a lot in a short period of time.
KEY ACTIVITIES:
Ensure Proper Execution of all Wholesale Orders: Ensures that all hard
orders are received, entered, shipped and invoiced in a timely, accurate
manner. This includes: managing the wholesale channel’s various global
order pipelines; reviewing and entering orders, projecting and
communicating delivery timelines; ensuring that freight terms and routing
guides are kept up to date and followed at the warehouse; communicating
and facilitating resolution of quality issues; and communicating inventory
shortfalls and delays.
Manage E-Commerce Backend: Run daily tracking reports, create and send
international order invoices and review flagged orders for any potential
issues.
Assist in Providing Support to Retail and Wholesale Customers: Work
with the support manager to understand and respond to customer inquiries
in a timely and polite manner. Provides follow-up with customers in regard
to returns and sending all necessary labels and documentation.
Product & Part Inventory/Shipping: Maintain our in-house inventory of
replacement parts. Spend several hours a week packing part shipments, and
sample orders, printing labels and ensuring that they are picked up or
dropped off to the correct shipping carrier. Keep inventory count and request
new shipping supplies when necessary.
New Account Set-up/SKU Maintenance: Acquires and distributes product
specifications (e.g. individual weights and dimensions, case pack weights and
dimensions, UPC’s, MOQ’s, Container Qty., Pallet Qty.). Assists with asset
gathering and account set-up documents. Maintains vendor document
requirements. Adds additional SKUs to account portals, whenever necessary.
Sales Account : For the right candidate, there is opportunity to work directly
with the B2B sales team to manage and grow our independent specialty
channel of business.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
Experience in customer or technical support, preferably in a B2B dealer,
consumer products or retail environment.
Basic proficiency in Excel, Word and Google docs.
Familiarity with basic ecommerce packages such as Magento, Shopify or 3D
Tech savvy and eager to implement innovative technology and tools to
enable efficient order management, reporting, and customer support.
Has the sense of humor, proactive approach, and work ethic necessary to
thrive in a fast-moving, team-oriented company.
DESIRED SKILLS AND TRAITS:
Prior experience working within QuickBooks, CRM and EDI systems a strong
Experience with inventory, shipping and carriers such as Fedex, US postal
and UPS.
Highly proficient in Excel, including building and manipulating pivot tables.
Familiarity with company products and with the outdoor industry a plus.
ABOUT BIOLITE:
BioLite is a dynamic, rapidly growing, and profitable social enterprise that develops,
manufactures and markets consumer energy products for off-grid communities
around the world. Over the last three years, our team has tripled, and sales have
increased each year. Since 2012, we have launched ten products, and we expect to
launch more than ten products in 2016. Our business serves two distinct markets:
1) developing world families living in energy poverty, and 2) outdoor enthusiasts
seeking fuel-independent cooking, lighting and off-grid power. We address these
markets simultaneously through parallel innovation: by incubating core
technologies that can serve users in both markets, we are able to re-invest near-
term revenue to solve long-term, high-impact problems.
Developing World:
Half the planet still cooks on indoor open wood fires and the toxic smoke they emit
kills nearly 4 million people every year, twice as many as malaria. BioLite has
developed an advanced, affordable, clean- burning stove that combines
unprecedented emissions reductions with economically valuable electricity
generation. The HomeStove™ is capable of reducing indoor smoke by more than
90% while cutting fuel use in half. By providing our largely off-grid customers with
the ability to charge cell phones and LED lights, our stoves create economic
incentive for purchase and continued use, ensuring sustainable delivery of our
health and environmental benefits.
Funded by the company’s profits and the generous support of the US Department of
Energy and USAID, BioLite is currently conducting large-scale HomeStove™ pilot
programs in India, Uganda, and Ghana. We aim to fully commercialize the product in
the near future.
Outdoor and Emergency:
BioLite has quickly emerged as a leading innovator in the personal energy space.
Whether camping in the backcountry or toughing it out during a power outage, our
core technologies allow people to cook meals, boil water, light their way and charge
their electronic devices using nothing but the sticks and twigs collected around
them. Our CampStove, along with its accessories, offers a green alternative to
petroleum cooking, combining the speed and reliability of an advanced stove with
the appeal of a traditional campfire. The product’s power generator keeps users
connected when it matters most.
Our product roadmap has exciting new innovations, which will continue our
expansion in the Outdoor and Emergency markets, allowing people to create, store
and share energy in any situation they find themselves. Our products are now in
over 70 countries worldwide and are found in all major outdoor retailers, including
REI, EMS, and Bass Pro Shops.
Please submit your resume and cover letter to jobs@biolitestove.com and include
“Support & Operations Assistant” in the subject line.
Company is not accepting candidates via recruiters.