Marymount School of New York
Computer Support Specialist
Computer Support Specialist
Marymount School of New York, an independent, Catholic girls school seeks a collaborative computer support specialist to join its computer support team. The school, with 750+ students has a 1:1 MacBook Air and iPad program and also has Windows-based machines in select offices. The ideal candidate will be team-oriented and flexible, ready to work in a dynamic school environment that includes three campuses in Manhattan.
Skills that the position involves include working with:
1. Hardware and software expertise
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Mac desktop support & software troubleshooting
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Windows desktop support & software troubleshooting
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Mac server configuration & troubleshooting, including caching server, open directory, file systempermissions, etc.
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iPad and iOS device configuration and support
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MDM device management procedures and tools
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Windows server configuration & troubleshooting, including Active Directory
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Hardware: replace logic boards, RAM, and hard drives on various generations of hardware, etc.
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Familiarity with Apple software such as Pages, Keynote, & iMovie
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Printer configuration and support
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Configuration and support of audiovisual hardware such as touch screens and projectors
2. Management and administration of the Marymount email system and the G-suite for education
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Create new users and groups, assign permissions, and passwords
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Monitor ongoing security issues
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Liaise with Google tech to resolve issues.
3. The Virtual Private Network (VPN) that connects the three campuses (four including a construction trailer at a new building site).
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Dell NSA 2600 firewall, monitoring and support at all four locations
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Continuously monitoring and updating filtering services to keep out viruses and to preventstudents from accessing damaging content
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Familiarity with Spectrum fiber E-Lan
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Switches and routers–support Dell 2024 switches
4. WiFi Network
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Aruba AP205/225 access points spread through all 3 campuses.
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Central Aruba WiFi Controllers– Aruba Mobility 7214
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Monitor the health of the WiFi network on all campuses; fix problems as they arise.
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Familiarity with AD server that administers users authentication for the Aruba WiFi system.
5. S2 Security
- Includes S2 camera surveillance, WiFi door locks, and proximity card administration system, for faculty, students and staff
- Work with vendor to maintain the integrity and security of the system
6. Telephone network
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Troubleshoot and administer Marymount’s AVAYA-based telephone extension system
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Ensure the telephone VPN on the 3 campuses is working properly and voice quality is ofacceptable standard
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Understand the core technical issues involved in upgrading the phone system
7. Cyber security
- Familiarity with cyber security best practices and procedures.
8. Copiers
- Basic troubleshooting and support of copiers on all three campuses.
Requirements:
- degree in computer science
- experience with printers, networks, copiers, phone systems
- experience with Mac and PC environments
- intermediate-expert level of Excel
- knowledge of databases, in particular Blackbaud’s K-12 products, a plus
Interested applicants should send a resume and cover letter to jobs@marymountnyc.org with “Computer Support” in the subject line.
