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JOB: Marymount School of New York, Computer Support Specialist

Marymount School of New York

Computer Support Specialist

Computer Support Specialist 
Marymount School of New York, an independent, Catholic girls school seeks a collaborative computer support specialist to join its computer support team. The school, with 750+ students has a 1:1 MacBook Air and iPad program and also has Windows-based machines in select offices. The ideal candidate will be team-oriented and flexible, ready to work in a dynamic school environment that includes three campuses in Manhattan.

Skills that the position involves include working with:

1. Hardware and software expertise
  • Mac desktop support & software troubleshooting
  • Windows desktop support & software troubleshooting
  • Mac server configuration & troubleshooting, including caching server, open directory, file system
    permissions, etc.
  • iPad and iOS device configuration and support
  • MDM device management procedures and tools
  • Windows server configuration & troubleshooting, including Active Directory
  • Hardware: replace logic boards, RAM, and hard drives on various generations of hardware, etc.
  • Familiarity with Apple software such as Pages, Keynote, & iMovie
  • Printer configuration and support
  • Configuration and support of audiovisual hardware such as touch screens and projectors

2. Management and administration of the Marymount email system and the G-suite for education

  • Create new users and groups, assign permissions, and passwords
  • Monitor ongoing security issues
  • Liaise with Google tech to resolve issues.

3. The Virtual Private Network (VPN) that connects the three campuses (four including a construction trailer at a new building site).

  • Dell NSA 2600 firewall, monitoring and support at all four locations
  • Continuously monitoring and updating filtering services to keep out viruses and to prevent
    students from accessing damaging content
  • Familiarity with Spectrum fiber E-Lan
  • Switches and routers–support Dell 2024 switches

4. WiFi Network

  • Aruba AP205/225 access points spread through all 3 campuses.
  • Central Aruba WiFi Controllers– Aruba Mobility 7214
  • Monitor the health of the WiFi network on all campuses; fix problems as they arise.
  • Familiarity with AD server that administers users authentication for the Aruba WiFi system.

5. S2 Security

  • Includes S2 camera surveillance, WiFi door locks, and proximity card administration system, for faculty, students and staff
  • Work with vendor to maintain the integrity and security of the system
6. Telephone network
  • Troubleshoot and administer Marymount’s AVAYA-based telephone extension system
  • Ensure the telephone VPN on the 3 campuses is working properly and voice quality is of
    acceptable standard
  • Understand the core technical issues involved in upgrading the phone system

7. Cyber security

  • Familiarity with cyber security best practices and procedures.

8. Copiers

  • Basic troubleshooting and support of copiers on all three campuses.
  • degree in computer science
  • experience with printers, networks, copiers, phone systems
  • experience with Mac and PC environments
  • intermediate-expert level of Excel
  • knowledge of databases, in particular Blackbaud’s K-12 products, a plus
Interested applicants should send a resume and cover letter to with “Computer Support” in the subject line.