Federal government agencies are recruiting top talent with customer research, product management, human-centered design, and data expertise to make government work better for everyone. The application for this opportunity will open mid-March; follow performance.gov on LinkedIn to make sure you are the first to know!
Candidates from a variety of backgrounds and disciplines will be considered, including but not limited to: Service Design; UX Design; User/Customer Research, Analysis, and Strategy; Design Research; Product Design; Product Management; Product and/or Content Strategy.
If you are passionate about design and public service, we invite you to bring your talents and expertise to government. Read on below to learn more about Federal CX, the CX Strategist role, who should apply, and how to prepare to be ready to submit an application when the post opens mid-March 2024 on USAJOBS.
FEDERAL CX STRATEGIST HIRING OPPORTUNITY
ADDITIONAL INFORMATION
The Federal CX community is on a mission to deliver a simple, seamless, and secure customer experience on par with or better than leading consumer experiences. A successful CX Strategist has dedication to mission, the ability to continually re-center on the customers the government serves, and a willingness to go deep into projects and details and then zoom out to persuade leadership on the value of this work using data, user research, and customer insights. Applicants will be considered by a range of agencies across government; a full list of agencies interested in hiring CX Strategists will be posted with the job announcement.
HOW TO APPLY
Preparing a government-style resume. Interested applicants should be prepared to submit a government style resume when applying:
- Resumes should not be longer than four pages in total.
- Your resume must clearly demonstrate your knowledge, skills and accomplishments related to the duties and specialized experience stated in the job announcement once posted.
- Check out this example from TTS for how to build a great federal resume here.
- Candidates who are selected for interviews should be prepared to share a portfolio or relevant project examples as part of the interview process, if requested.
Applying to the USAJOBS Posting
- WHEN: The role will be posted and open to applicants mid-March2024
- WHERE: You must apply using USAjobs.gov.
- HOW: Make sure you have a complete and updated USAJOBS profile before the posting goes live to make the process easier.
- WHAT ELSE TO KNOW: The posting will be live for 7 days, or until it reaches the max capacity of 500 applicants – whichever occurs first. Please note, the posting is expected to generate a high volume of interest, so applicants are strongly encouraged to express interest by applying on or as close to the Posting Date as is possible, as there are no guarantees the role will continue to be posted for the full 7 days.
Role information and helpful resources
- These CX Strategist positions will be at the GS-13 level; promotion potential/career ladder opportunities will vary by hiring agency.
- These CX Strategist positions are located around the country with many opportunities to work remotely – each hiring agency will have different requirements.
- There is no limit to the number of individuals that can be hired from this announcement.
- Salary range displayed is based on the base salary schedule for GS-13, step 1 through GS-13, step 10. HOWEVER: Total salary will be based upon the grade, step, and location of the selectee. Here’s a salary calculator to see how that might play out, based on locality.
- Have questions about pooled hiring? Check out this video, and learn more at https://www.performance.
gov/pma/workforce/strategy/1/