Job ID 83116
Company Name The City of New York- DoITT
Job Category Government/Military; Customer Service
Location New York, NY
Position Type Full-Time, Employee
Salary $49,500 to $71,000 per year
Experience 2-5 Years Experience
Desired Education Level Bachelor’s degree
Date Posted December 14, 2010
311 Online Content Manager Salary Range $49,500 to $71,000 Commensurate with Experience Excellent Benefits New York, NY
* Hours/Shift: Day – Candidate may be required to work various shifts such as weekends and/or evening shifts. *
Job Description:
(New York City Residency required within 90 days of appointment)
The successful candidate will serve as an Online Content Manager reporting to the 311 Citizen Service Center.
Responsibilities will include:
– Oversee 311 Online content strategy, standards, design and development;
– Serve as a 311 Online spokesperson and advocate;
– Work collaboratively to develop a clear and workable vision for the site;
– Articulate vision to stakeholders in meetings, presentations and documented materials;
– Provide content expertise and support for 311 Online content project work;
– Write, edit and approve content;
– Coordinate 311 Online homepage elements and My 311;
– Work with Interwoven Portal and Content and Agency Relations teams to ensure that content is accurate, consistent and efficiently maintained across channels;
– Evaluate content’s effectiveness using reporting and feedback from customers and agencies;
– Establish, maintain, document and train on content strategy, standards, and procedures;
– Develop and establish readiness procedures to ensure rapid response to content changes;
– Prepare senior level reports and coordinate special 311 Content projects as assigned.
Essential Skills:
– BA in English, Journalism, Marketing, Communications, or a related field;
– 2+ years experience working on web content and strategy;
– Strong web knowledge;
– Experience with web design, usability and best practices;
– Editorial savvy;
– Ability to write and edit user-focused , task-oriented content that is easy to navigate, read and understand;
– Commitment to consistency in style, tone and format;
– Technical savvy;
– Experience with TeamSite and CSMS;
– Ability to quickly learn software tools as needed;
– Experience with social media tools and landscape;
– Leadership and project management skills;
– Ability to establish and articulate a vision, goals and project plans;
– Equal ease working independently and collaboratively;
– Willingness to work outside normal business hours to update content when needed;
– Demonstrated experience working with technical and non-technical staff;
– Exceptional knowledge of Microsoft Office programs such as Word, Excel, Access, Project and PowerPoint;
– Outstanding team building skills;
– Strong written and verbal communication skills;
– Excellent analytic, organization, presentation and facilitation skills;
– Ability to coordinate multiple tasks under tight deadlines;
– The ability to interface with executive level management and give senior level presentations.
Requirements:
BA/BS and 4 years related experience in a supervisory capacity.
TO APPLY, PLEASE SUBMIT RESUME TO 311JOBS@DOITT.NYC.GOV
INDICATING JVN #83116 IN THE SUBJECT LINE
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL The City of New York is an Equal Opportunity Employer