NYDESIGNS OPERATIONS MANAGER
Founded in 2006, NYDesigns is dedicated to the success of design and hardware tech startups in NYC.
Companies in our incubator get three years of private studio space and access to a network of mentors
and advisers. Makers can prototype their design ideas in our safe, secure, 5,000-sq-ft fabrication lab. We
produce events and programs for a thriving community of creators and innovators.
NYDesigns seeks an Operations Manager to lead the creation and implementation of systems and
solutions to improve the performance and efficiency of NYDesigns’ program operations. A key member of
NYDesigns’ decision-making team, the Operations Manager will provide the management team with critical
information to support the development of strategic goals and initiatives. Acting as a liaison between the
management team and the rest of the team, the Operations Manager will then translate these strategic
goals into practicable action plans and processes and oversee their implementation by the rest of the
NYDesigns team.
Key Responsibilities
Systems Management:
● Build, implement, and refine systems to increase the effectiveness of NYDesigns’ internal
operations and incubator programs, including client selection, client onboarding and offboarding,
and reporting
● Establish a system for tracking and articulating the value that NYDesigns brings to its clients (i.e.,
clients’ business growth metrics) in order to satisfy stakeholders and to help make business
decisions, and oversee the data management process
● Generate reports on clients’ growth metrics for LaGuardia administrators
● Establish and enforce internal and program policies and procedures that satisfy NYDesigns’,
LaGuardia’s, and sponsors’ objectives
● Work actively with the team to identify and understand issues or deficiencies that emerge and
apply these assessments toward continuous improvements in programs and operations
Program Management:
● Oversee and, as needed, lead the implementation of incubator programs, including business
support programs, to ensure that they satisfy clients’ needs and advance NYDesigns’ mission
● Support Strategist in Residence fulfill his/her growth plan for NYDesigns’ client companies by
connecting them with customized business growth resources and networks, such as business
advisers, talent, and technical assistance from partners
o Recruit and onboard experts to network of pro bono advisers
o Manage pipeline programs to connect NYDesigns’ clients with CUNY students to fill
o Schedule clients’ quarterly review meetings and meetings with pro bono advisers
● Oversee the Capital One Entrepreneurship Program – a biannual, 11-week business training
program for LaGuardia students – and ensure successful achievement of program and sponsor
goals in collaboration with the program coordinator
Client Relations:
● Serve as primary point of contact for all clients
● Regularly interface with clients to collect feedback about their experience and their business
growth, milestones, press, etc.
● Work closely with Client Services Manager to ensure effective resolution of clients’ inquiries and
complaints to foster a seamless client experience
Communications:
● Write and edit content for internal and external communications related to NYDesigns and its
programs.
● Work with 3rd party service providers to manage marketing content and all external
communications, e.g. Social Media, Website, marketing materials, newsletters, event invitations
and materials
Grant Reporting:
● Support the fulfillment of grant-funded project milestones and alignment with internal and sponsor
goals by creating action plans for the team and documenting and tracking activities and milestones
● Communicate project outputs to funders through data-driven reports
Qualifications
● Bachelor’s degree, preferably with coursework in business administration, economics, statistics,
and/or entrepreneurship
● 2-5 years of experience in a customer support, operations, project management, or consulting role
● Excellent written, verbal, and interpersonal communication skills to develop and maintain client
relationships
● Excellent organizational skills with the ability to manage multiple projects at once and handle
complex situations
● Meticulous attention to detail and problem-solving ability
● Grantwriting experience a plus
Position Details
This is a full-time position with an excellent benefits package. Salary commensurate with experience. The
position is based at NYDesigns at LaGuardia Community College in Long Island City, Queens.
To apply, email your resume and cover letter to careers@nydesigns.org with “Operations Manager” in the
subject line.