Help craft the customer journey for millions of people around the world!
My client, a major retail organization, is looking for an enthusiastic and creative Manager of Experience Design to help them re-envision the entire experience along the customer journey. This is a great opportunity for someone to be the customer and employee advocate and to design the experience from both perspectives with special attention to where they intersect.
The Manager of Experience Design will help the business meet its service and experience goals that are outcome driven and can be made real. The Manager will gain insights through research which can be used as a catalyst for new concept generation; share insights and opportunities with key stakeholders; generate and prototype holistic customer and employee experience concepts; and manage outside design and research resources.
My client would love to find someone who has:
- a BA degree, Master’s in related field preferred
- 7+ years service design, experience design or related design experience
- A portfolio to showcase
- Corporate experience a plus
- International experience preferred
Knowledge, Skills, Abilities
- solid understanding of user experience design principles
- excellent interpersonal and communication skills
- ability to interact with others tactfully and to collaborate in an inter-disciplinary team
- a solid grasp of rapid prototyping methods
- demonstrated expertise with Photoshop, Illustrator, InDesign, PowerPoint and Mac platform
Successful Attributes
- a high curiosity quotient
- an eagerness to learn and grow with an innovative and dynamic team
- careful attention to details, efficiency
- a sense of responsibility
- empathy, humility
- a global mindset
- the grace to work well under pressure
If you believe you have the experimental spirit and creativity to take on this unique challenge, then please email your URL and/or your resume, cover letter and sample portfolio to jessica@sciorra.com.