The NYU Office of Global Services (OGS) is looking for an energetic and creative graduate student to fill an open UX Researcher and Designer Internship position. This position is a key member of the OGS Communications team, working on projects and issues related to user experience design and research.
The time commitment is 20 hours per week.. Hours worked would need to be within regular office hours (Monday – Friday from 9:00 am – 5:00 pm). Availability to work during university breaks is preferred. Salary is $18/hour. You must be a full-time student at NYU to be considered for this position.
Responsibilities:
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Project Management
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Manage user testing and user experience initiatives from start to finish
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Conduct meetings with project stakeholders to understand goals, requirements, user profiles, and context of use
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Delegate UX project tasks to other members of team and staff
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Follow through on implementation, including tasks for user testing, design implementation and optimization
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User Research and Testing
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Perform qualitative user research to understand user needs and evaluate design solutions for usability
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Coordinate and run usability testing sessions – recruiting participants, setting up testing stations, observation room, ordering supplies, communicating with staff, etc.
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Analyze and synthesize findings, writing concise reports to share with team members
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Create highlight videos/screenshots and archive documentation for future use.
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User Experience Design
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Create interaction design deliverables such as process flows, wireframes, annotations and prototypes for web, big screen displays, kiosk and other interfaces.
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Implement designs through CMS, front end development, Adobe CS6 and other software
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Analyze content and information architecture to improve navigation structure
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Access existing data and find ways to share them with appropriate audiences in more delightful and informative ways
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Web and Business Analytics
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Support the analytic needs of OGS by analyzing web traffic using clickstream tools to produce monthly reports relating to outcomes and user experience analysis
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Maintenance and ongoing tracking of OGS website, walk-in advising hours, emails, and more
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Create and maintain holistic dashboards by pulling data from different data sources and websites for presentations to senior management team
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Produce documentation relating to existing processes and suggestion / presentations for improving those processes
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Secondary role – Assist Communications team if needed with overflow of web and design requests including CMS web updates, handout updates, and emails.
Our dream intern has a combination of these qualities:
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Curious about and passionate for the user, someone who knows the importance of user experience design
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Exhibits high degree of proactiveness in analyzing user behavior using available data to influence changes on the website and business practice
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Outgoing, with a great sense of humor and positive attitude
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Handles multiple tasks, switches priorities and focuses as needed
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Rapid adopter of new technologies and tools
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Experience with desktop and web publishing applications such as Dreamweaver, Photoshop, InDesign, Illustrator, etc.
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Experience with html, css, javascript and clickstream analysis tools
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Comfortable receiving tasks and feedback
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Actively takes initiative on independent and team projects
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Effective at articulating ideas and communicating needs
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Reliable–you come to work when your calendar says you will
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Experience working with individuals from diverse backgrounds
To apply send a cover letter, resume, and samples of your work to Melissa Zuroff at melissa.zuroff@nyu.edu. Subject line of email should be ‘User Experience Researcher and Designer Internship.’ Please note, due to the volume of applications received, you will only be contacted if selected for an interview.
Cover letter/email should indicate if and when you will be in New York this summer and answer the following questions:
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Why are you interested in this internship?
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What past experience can you apply to this internship?
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Which blogs, publications, and/or sources do you rely on regularly to learn more about user experience design?
