Design Research Intern (Summer 2019)
San Francisco, CA
Company Description
Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.
Team Description
New graduates and interns at Dropbox work alongside industry leaders, architecting the growing family of products that handle over a billion files a day for people and businesses around the world. From day one, you’ll have the responsibility and the support you need to make a difference on a massive scale.
Role Description
- Recruiting — Get involved in the process of screening and managing participants
- Partnering — Support a researcher to conduct an interview, on-site or remotely
- Testing — Conduct a concept or usability test related to one of our key products
- Analyzing — Evaluate a survey that helps us better understand a segment of users
- Facilitating — Host a workshop with designers to inform decision-making
Responsibilities
- Work closely with researchers and product teams to identify research questions
- Examine existing insights and product designs to generate hypotheses about how we can improve the user experience
- Design, plan, and execute user research projects in collaboration with other researchers, designers, product managers and engineers
- Conduct research using a range of qualitative methods and a subset of quantitative methods, such as surveys
- Communicate research findings and recommendations to stakeholders in compelling and creative ways
Requirements
- Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2019) in Anthropology, Business, Design, Humanities, Human-Computer Interaction, Information Science, Journalism, Liberal Arts, Neuroscience, Psychology, Sociology, (or similar); or have equivalent work experience with User Experience, Product, or Design teams
- Clear presentation and communication style
- Demonstrated skills for collaborating closely with others
- Experience conducting independent research (qualitative or quantitative)
- One sample that highlights your research approach (i.e. past work, a classroom report, a personal project)
- Bonus: experience with visual design and/or database management (e.g. SQL)
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
