Contact Niki Kekos niki.kekos@nyu.edu
temporary to possible permanent position
Position Summary
Serve as point person supporting the Department of Photography & Imaging’s (DPI) IT infrastructure, including Mac and Windows desktops, endpoints, learning spaces, and servers. Administer and support applications and databases. Provide tier-3 support for endpoints, servers, systems, and applications. Provide technical leadership for new systems, processes, and applications. Develop and support maintenance and security strategy to ensure smooth, uninterrupted operation and security of data; establish and implement backup, remote and cloud access procedures. Develop and provide technology training for staff and faculty. Research emerging technologies and make recommendations. Partner with University departments, schools to develop and implement university-wide technologies. Partner with consultants, vendors, and IT departments to resolve technical, operational and security needs.
The DPI Technology Specialist provides support for production across a broad range of mediums based in the photographic and post-photographic arts and supports experimentation and interdisciplinary collaboration. This is a fast-paced dynamic environment that runs year-round. The Technology Specialist will interface with students and faculty daily and work with DPI staff to support multiple processes and resources for all users in a range of making spaces including, but not limited to DPI Digital Labs, DPI wide format printing lab and Print Finishing space, LaGuardia CoOp, NYU Metrotech 3D studio and make space, et al.
Principal Duties
Manage the installation, maintenance and security of system hardware and software including classroom and office workstations, printers, mobile devices, and classroom and conference room technology/AV. Delegate, supervise, or perform the installation of new operating system releases, vendor patches, commercial software releases, and public domain software. Oversee or perform the diagnoses and repair hardware and software, and contact appropriate service vendors when necessary, recommend solutions, supervise and check that problems have been corrected and maintain records of work performed. Manage day-to-day operations of IT systems including workstations, maintaining critical system files, network devices, and printers; monitor network performance; troubleshoot problems and develop solutions for improved IT maintenance; schedule repair and maintenance; and notify appropriate service vendors. Develop standard workstation configurations for various types of activities. Supervise staff where necessary.
Analyze and respond to the technological needs of the department and manage projects that meet those needs in accordance with University ITS policies; review proposals for changes to existing systems and recommend and implement updates, enhancements or replacements. Provide efficient, effective and timely service to all users. Document and manage computing policies, standards, practices, and security measures to ensure effective and consistent information processing and systems support. Communicate with faculty, staff and students regarding IT procedures and protocols; issue updates on School and University IT projects.
Manage and maintain the department website.
Required Certification/Other Qualifications
Experience 3+ years
Experience related to desktop support issues, understanding of working in a cross-platform (Windows and macOS) environment; proficiency with 2D and 3D software such as Maya, Adobe Creative Cloud and Google Drive; IT security software and database management; computer hardware; desktop support concepts including managed endpoints; virus and spyware protection; system memory and hard disk upgrades; software installation; printer/scanner synchronization; mobile device configuration; imaging; network and user account administration; and back-up, recovery, and restoration.
Required Knowledge, Skills and Abilities
Ability to effectively integrate and manage complex projects. Capacity for flexible thinking with excellent analytical, negotiation and problem-solving skills. Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization, both inside and outside the University. Strong understanding of hardware, software, database management, and networking is required along with working knowledge of web-design, and emerging technologies. Strong team leadership and management skills including the ability to analyze trends and make recommendations. Effective communication and relationship building skills with multiple constituencies. Ability to manage time, set priorities, meet deadlines, and achieve goals. Enthusiasm for exploring how technology can support teaching and learning.