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Serve as point person supporting the Undergraduate Drama department’s IT infrastructure, including Mac and Windows desktops, endpoints, learning spaces, and servers. Administer and support applications and databases. Provide tier-3 support for endpoints, servers, systems, and applications. Provide technical leadership for new systems, processes, and applications. Develop and support maintenance and security strategy to ensure smooth, uninterrupted operation and security of data; establish and implement backup, remote and cloud access procedures. Develop and provide technology training for staff and faculty. Research emerging technologies and make recommendations. Partner with University departments, schools to develop and implement university-wide technologies. Partner with consultants, vendors, and IT departments to resolve technical, operational and security needs.