Reply to: Patrick@quidsi.com
Quidsi Inc, the parent company of Diapers.com, Soap.com, and BeautyBar.com, is making ecommerce a little easier through “wow” customer service, industry-leading logistics and an intuitive, forward-thinking website experience. The Quidsi culture – a classic startup – is widely known as entrepreneurial, fiercely intelligent, team-oriented and deeply creative. In recognition of its startup success, Inc magazine recently ranked Quidsi #35 in its annual list of the 500 fastest growing companies, and named it the #1 retailer, online or off.
Quidsi Inc is currently seeking an experienced Customer Care Trainer. The trainer is responsible for the design and delivery of various training initiatives, including new hire training. The ideal candidate is a dynamic, customer focused, creative leader with excellent presentation and writing skills.
Responsibilities
- · Prepare and facilitate both classroom and webinar training
- · Assist the Training Manager in identifying and addressing training needs
- · Develop, modify and maintain new hire training curriculum
- · Coordinate and design standardized training materials (including leader guides, multimedia visual aids, job aids, practical exercises, self-learning and/or web based instruction formats) for new and existing programs, promotions, processes, services and systems
- · Update and modify materials based on best practices, policy/product/system updates or to improve employee performance/training effectiveness
- · Effectively communicate with call center Representatives, Managers and cross functional departments to identify and recommend process improvements
- · Perform all administrative duties associated with conducting training (including all pre-training prep work, administering schedules, obtaining system logins, post training assessments)
- · Additional responsibilities as needed
Requirements
- · Knowledge of adult learning principles
- · Excellent presentation and facilitation skills
- · Demonstrated proficiency in instructional design principles, processes and methodologies
- · Strong written and verbal communication skills
- · Proficiency in Word/Excel/PowerPoint (knowledge of Adobe Creative Suite a plus)
- · Must be highly motivated, organized and detail oriented
- · Some evening and holiday hours may be required
Qualifications
• Bachelor’s degree required
• Minimum 3-5 years training experience (training experience in a call center or ecommerce environment a plus)
This position is located in Jersey City, NJ. Our office is currently located across from the Exchange Place PATH Station, but we will be moving to New York City on or about October 1, 2011.
Quidsi Inc is an Equal Opportunity Employer. We will only respond to those we wish to contact for an interview. All inquiries will be kept confidential.
Thank you for your interest in Quidsi Inc.
TO APPLY: Please submit your resume and a cover letter stating your salary requirements to CAREERS@QUIDSI.COM. Include in the subject line your name, position name and where you have seen this ad.
HTML Link (Craigslist)
<a href=”http://us-amazon.icims.com/jobs/143294/login?&iis=Advertisement%20-%20Internet&iisn=craigslist=1″>CLICK HERE TO APPLY</a>
Hyper-Link
http://us-amazon.icims.com/jobs/143294/login?&iis=Advertisement%20-%20Internet&iisn=careerbuilder